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Sky Message.

  • 4 vastausta
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  • Viimeisin kirjoittaja cor-el

Red Terry
Red Terry
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I am having problems with log into my Sky email account as each time I log into the (Yahoo mail) I get the following message come up as show in the image below. 

message	"Control character in cookie value or attribute."

I am able to access my Sky email by other browser "Google Chrome) Any advice on how to correct the issue.

Thank You.

I am having problems with log into my Sky email account as each time I log into the (Yahoo mail) I get the following message come up as show in the image below. message "Control character in cookie value or attribute." I am able to access my Sky email by other browser "Google Chrome) Any advice on how to correct the issue. Thank You.
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Red Terry
Red Terry Kysymyksen kysyjä
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Will I ever get a response to this ongoing problem. As I can only access my sky email account by using "Microsoft edge" to which I hate it to bits.

Thank You.

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markwarner22
markwarner22
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You should ask them why using Firefox doesn't work for the email.

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Red Terry
Red Terry Kysymyksen kysyjä
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I spent 40 minutes talking to "Sky" the other day and it is not a fault at their end as I can use another browser like "Microsoft Edge" but I hate "Microsoft Edge" as it bis so unstable. I have tried to use "Google Chrome" and I still get the same error message.

That was not a very helpful response.

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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