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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Two-step authentication in Firefox Account Problem, Invalid two-step authentication code

Nguyễn Đức Tuấn Anh
Nguyễn Đức Tuấn Anh
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I'm now using Firefox Developer Edition on Windows 10 and Firefox Nightly on android phone

Currently: 

- I don't have any logged-in device
- I have my two-step authentication device using Google Authenticator, but when i try to log in it always return a message "Invalid two-step authentication code". (image below)
- I have try to reset my password and the problem occurred like this case /questions/1230501. I don't receive any confirmation emails.
- I have recovery code and used it one time (It's the first time I used to reset my password) but when I reach the confirmation mail step, I get stuck.
- I repeat the password reset many time and see confirmation mail never came

What's wrong with authentication code? How can I get access to my account again? BTW, My English is not good, thanks all.

I'm now using Firefox Developer Edition on Windows 10 and Firefox Nightly on android phone Currently: - I don't have any logged-in device - I have my two-step authentication device using Google Authenticator, but when i try to log in it always return a message "Invalid two-step authentication code". (image below) - I have try to reset my password and the problem occurred like this case [/questions/1230501]. I don't receive any confirmation emails. - I have recovery code and used it one time (It's the first time I used to reset my password) but when I reach the confirmation mail step, I get stuck. - I repeat the password reset many time and see confirmation mail never came What's wrong with authentication code? How can I get access to my account again? BTW, My English is not good, thanks all.
Liitetyt ruutukaappaukset

Muokattu , muokkaaja Nguyễn Đức Tuấn Anh

Valittu ratkaisu

Sorry if my question waste all your time.

It's look like an issue from Google Authenticator app on my phone. There is a term called "Time correction for codes" in the settings of this app. After I synchronize, my authentication code works perfectly again. But I don't know why this only happened with Firefox accounts, I tried creating another account and activating two-step authentication on this account (before sync time correction). It's also has the same problem.

Hope this helps people with the same problem.

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Nguyễn Đức Tuấn Anh
Nguyễn Đức Tuấn Anh Kysymyksen kysyjä
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Valittu ratkaisu

Sorry if my question waste all your time.

It's look like an issue from Google Authenticator app on my phone. There is a term called "Time correction for codes" in the settings of this app. After I synchronize, my authentication code works perfectly again. But I don't know why this only happened with Firefox accounts, I tried creating another account and activating two-step authentication on this account (before sync time correction). It's also has the same problem.

Hope this helps people with the same problem.

Muokattu , muokkaaja Nguyễn Đức Tuấn Anh