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Endless crash--do you want a report? Cannot send one automatically.

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dougelf1
dougelf1
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Fresh install of newest version will not run at all. Crash report follows:

AdapterDeviceID: 0x5974 AdapterDriverVersion: 8.261.4.0 AdapterSubsysID: 280a103c AdapterVendorID: 0x1002 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 3615375360 AvailablePhysicalMemory: 1558499328 AvailableVirtualMemory: 1855496192 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 98762752 BreakpadReserveSize: 67108864 BuildID: 20170118123726 CrashTime: 1485436048 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1485433528 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x5974, AdapterSubsysID: 280a103c, AdapterDriverVersion: 8.261.4.0 FP(D00-L1000-W00001000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 786 StartupCrash: 1 StartupTime: 1485436039 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170118123726","version":"51.0","vendor":"Mozilla","platformVersion":"51.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":107,"stepping":2,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":3,"servicePackMinor":0,"installYear":2008},"hdd":{"profile":{"model":"ST3250310AS","revision":"3.AHB"},"binary":{"model":"ST3250310AS","revision":"3.AHB"},"system":{"model":"ST3250310AS","revision":"3.AHB"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"ContentBackend":"Cairo","adapters":[{"description":"ATI Radeon Xpress 1150 Series","vendorID":"0x1002","deviceID":"0x5974","subsysID":"280a103c","RAM":null,"driver":"ati2dvag","driverVersion":"8.261.4.0","driverDate":"7-22-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":960,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":true,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"dom.max_script_run_time":0,"network.proxy.http":"<user-set>","privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5063421952 TotalPhysicalMemory: 3085180928 TotalVirtualMemory: 2147352576 URL: UptimeTS: 32.047666 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 51.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP UDP Service Provider : 6 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\rsvpsp.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 6 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\rsvpsp.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] SEQPACKET 6 : 2 : 17 : 5 : -6 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] DATAGRAM 6 : 2 : 17 : 2 : -6 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Fresh install of newest version will not run at all. Crash report follows: -------------- AdapterDeviceID: 0x5974 AdapterDriverVersion: 8.261.4.0 AdapterSubsysID: 280a103c AdapterVendorID: 0x1002 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 3615375360 AvailablePhysicalMemory: 1558499328 AvailableVirtualMemory: 1855496192 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 98762752 BreakpadReserveSize: 67108864 BuildID: 20170118123726 CrashTime: 1485436048 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1485433528 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x5974, AdapterSubsysID: 280a103c, AdapterDriverVersion: 8.261.4.0 FP(D00-L1000-W00001000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 786 StartupCrash: 1 StartupTime: 1485436039 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170118123726","version":"51.0","vendor":"Mozilla","platformVersion":"51.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":107,"stepping":2,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":3,"servicePackMinor":0,"installYear":2008},"hdd":{"profile":{"model":"ST3250310AS","revision":"3.AHB"},"binary":{"model":"ST3250310AS","revision":"3.AHB"},"system":{"model":"ST3250310AS","revision":"3.AHB"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"ContentBackend":"Cairo","adapters":[{"description":"ATI Radeon Xpress 1150 Series","vendorID":"0x1002","deviceID":"0x5974","subsysID":"280a103c","RAM":null,"driver":"ati2dvag","driverVersion":"8.261.4.0","driverDate":"7-22-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":960,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":true,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"dom.max_script_run_time":0,"network.proxy.http":"<user-set>","privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5063421952 TotalPhysicalMemory: 3085180928 TotalVirtualMemory: 2147352576 URL: UptimeTS: 32.047666 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 51.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP UDP Service Provider : 6 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\rsvpsp.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 6 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\rsvpsp.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] SEQPACKET 6 : 2 : 17 : 5 : -6 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] DATAGRAM 6 : 2 : 17 : 2 : -6 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. -------------------------

Kaikki vastaukset (5)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

dougelf1
dougelf1 Kysymyksen kysyjä
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I was able to start Firefox in SAFE MODE with version 51.0 running. Do I need to do anything now to enable unfettered access to Firefox?

dougelf1
dougelf1 Kysymyksen kysyjä
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@phillipp: Most of the crash reports (and all of the recent ones) could not be submitted--"there was a problem submitting your report"--I have EXTRA and DMP files. Would these help you?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.