Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems began after FF 12 installation

  • 3 پاسخ
  • 6 have this problem
  • 2 views
  • آخرین پاسخ توسّط jodebg

more options

Since the install of FF 12 I have 2 issues. 1-When I click on the FF icon to open FF, 2 windows open-my homepage and the FF introduction page. In addition, the FF Update window initially appears-"checking compatibility of add-ons" before the windows open. Still happens with version 13.

If the browser is already open, and I choose to open another, I do not get the intro page when the second is opened.

SOLVED!! Thanks to the help from the forum members, I RESET Firefox and all of the issues I was having are gone including the pulsating curser. After the simple and quick RESET, all I had to do was reenter my homepage link. Everything else was undisturbed-my tabs, bookmarks, setup, etc.. Thinking of resetting Firefox before I do my system backup to make sure I get a clean file before each backup. Thanks again to those who helped out!

2-When I click on a desktop icon to open it, I now get a warning window. It does open, but the warning now appears that did not before versions 12 and 13.

Since the install of FF 12 I have 2 issues. 1-When I click on the FF icon to open FF, 2 windows open-my homepage and the FF introduction page. In addition, the FF Update window initially appears-"checking compatibility of add-ons" before the windows open. Still happens with version 13. If the browser is already open, and I choose to open another, I do not get the intro page when the second is opened. SOLVED!! Thanks to the help from the forum members, I RESET Firefox and all of the issues I was having are gone including the pulsating curser. After the simple and quick RESET, all I had to do was reenter my homepage link. Everything else was undisturbed-my tabs, bookmarks, setup, etc.. Thinking of resetting Firefox before I do my system backup to make sure I get a clean file before each backup. Thanks again to those who helped out! 2-When I click on a desktop icon to open it, I now get a warning window. It does open, but the warning now appears that did not before versions 12 and 13.

Modified by jodebg

Chosen solution

Hi,

You can try to Reset Firefox via Help (Alt + H) > Troubleshooting Information and check.

If you have restrictive security software you may have to re-trust Firefox in it's settings. Please see this and this for common configurations.

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Hi,

You can try to Reset Firefox via Help (Alt + H) > Troubleshooting Information and check.

If you have restrictive security software you may have to re-trust Firefox in it's settings. Please see this and this for common configurations.

more options
more options

SOLVED!! Thanks to the help from the forum members, I RESET Firefox and all of the issues I was having are gone including the pulsating curser. After the simple and quick RESET, all I had to do was reenter my homepage link. Everything else was undisturbed-my tabs, bookmarks, setup, etc.. Thinking of resetting Firefox before I do my system backup to make sure I get a clean file before each backup. Thanks again to those who helped out!