Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

I am logged in to Firefox. When I try to see a password in Lockwise it asks me to log in again. (This has not happened before) Then it rejects the login

  • 4 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط McCoy

Doug
Doug
more options

Situation: I am logged in to Firefox. When I try to see a password in Lockwise it asks me to log in again. (This has not happened before) Then it rejects the login. I verify user name because it appears at the upper right corner of the screen. I verify the password because it is written down in a file and has worked in the past. I have up to date Windows 10 pro on a Dell PC and up to date Firefox. I have scanned for viruses with Norton.

Possible solutions: Maybe the password file is corrupted? I feel that I must reset the password but then would I lose all save passwords, bookmarks, etc.? Can I back up this data and restore it after I change the password? How would I use the recovery key?

Situation: I am logged in to Firefox. When I try to see a password in Lockwise it asks me to log in again. (This has not happened before) Then it rejects the login. I verify user name because it appears at the upper right corner of the screen. I verify the password because it is written down in a file and has worked in the past. I have up to date Windows 10 pro on a Dell PC and up to date Firefox. I have scanned for viruses with Norton. Possible solutions: Maybe the password file is corrupted? I feel that I must reset the password but then would I lose all save passwords, bookmarks, etc.? Can I back up this data and restore it after I change the password? How would I use the recovery key?

Chosen solution

Hello   Doug,

Could it be that what you are seeing is that you are being prompted to enter your operating system password ?

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

Read this answer in context 👍 0

All Replies (4)

McCoy
McCoy
more options

Chosen Solution

Hello   Doug,

Could it be that what you are seeing is that you are being prompted to enter your operating system password ?

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

Doug
Doug Question owner
more options

McCoy -- That solved the problem. Thank you very much. I never would have thought of that by myself, and HOW WERE WE SUPPOSED TO KNOW THAT?

McCoy
McCoy
more options

Doug said
McCoy -- That solved the problem. Thank you very much.

My pleasure, Doug !

I never would have thought of that by myself, and HOW WERE WE SUPPOSED TO KNOW THAT?

You're right;   the only way you could have known would have been if you had seen this :

https://www.mozilla.org/en-US/firefox/76.0/releasenotes/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=whatsnew

But then, the average user doesn't know that after each update they would have to check the 3-bar menu <big>→</big> Options, and scroll down to   "Firefox Updates" .......

McCoy
McCoy
more options

Just in case you don't want to see that prompt every time :

Type in the address bar about:config and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )