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Buttons don't work?

  • 2 پاسخ
  • 2 have this problem
  • 20 views
  • آخرین پاسخ توسّط PatL

PatL
PatL
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I'm using Firefox Quantum 65.0.1 (64-bit). It works great except for 1 problem. My service provider is Eastlink- Coast Cable in Canada and I receive their monthly bill on-line. I can login and open the main page of the bill, but then - none of the buttons work. The arrow changes to a hand; the button changes color; but nothing happens. I can't even logout. I've deleted all related cookies. I've tried disabling AdBlock. I've tried disabling Norton Security. I've restarted with Add-ons disabled - still same problem. I've even refreshed Firefox - still same problem. Each month I need to use IE or Chrome or Edge in order to properly read my bill. The problem only shows up using Firefox. Any ideas?? Thanks for any help.

I'm using Firefox Quantum 65.0.1 (64-bit). It works great except for 1 problem. My service provider is Eastlink- Coast Cable in Canada and I receive their monthly bill on-line. I can login and open the main page of the bill, but then - none of the buttons work. The arrow changes to a hand; the button changes color; but nothing happens. I can't even logout. I've deleted all related cookies. I've tried disabling AdBlock. I've tried disabling Norton Security. I've restarted with Add-ons disabled - still same problem. I've even refreshed Firefox - still same problem. Each month I need to use IE or Chrome or Edge in order to properly read my bill. The problem only shows up using Firefox. Any ideas?? Thanks for any help.

Modified by PatL

All Replies (2)

PTrottier
PTrottier
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Hello PatCL,

Thanks for sharing, sorry to hear you are experiencing this issue.

I encourage you - if you feel comfortable - to see if you there are any errors that show up in the Web Console by press Ctrl-Shift-K to open the console and selecting those buttons. In the event that there are some errors, they are highlighted in red. Let us know if there are any errors that occur when clicking those buttons.

Best regards,

Patrick

PatL
PatL Question owner
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Hello Patrick, Many thanks for your prompt reply.

When I pressed Ctrl-Shift-K, the console opened and I just got the message:-

Warning: unreachable code after return statement (Firefox)

and nothing further happened when I pressed the buttons.

Thanks again, Pat