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After the latest Firefox update that was automatically downloaded yesterday, my Firefox keeps crashing! It has never done this before.

mariah10carey88
mariah10carey88
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After the latest Firefox update that was automatically downloaded yesterday, my Firefox keeps crashing! It has never done this before.

I dont believe it is a problem with the connection, or even websites, because when I try to even clear my history or go into Firefox menu, the program freezes and goes into the not responding mode.

I want to uninstall and reinstall it, but I don't want to lose my bookmarks. Im so frustrated. :(

After the latest Firefox update that was automatically downloaded yesterday, my Firefox keeps crashing! It has never done this before. I dont believe it is a problem with the connection, or even websites, because when I try to even clear my history or go into Firefox menu, the program freezes and goes into the not responding mode. I want to uninstall and reinstall it, but I don't want to lose my bookmarks. Im so frustrated. :(

All Replies (1)

dumdidadida
dumdidadida
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Hi,

You can try to start Firefox in Safe Mode, or in a new profile.

If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and related files in all the different configuration areas/modules of the security software. Instead create new allow/trusted rules for Firefox + its related processes. Even otherwise the security software may also ask again when Firefox is started and you can try to allow/trust at that time. Please see this.

AV/Firewalls Configuration

All your personal data is stored in another [Firefox folder (Profile Folder) which is separate from the Firefox installation folder and files. You can take a backup of this folder or individual files.

Recovering