Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox no longer working correctly

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by p4quilts

p4quilts
p4quilts
more options

There are several sites that used to work well with Firefox, but now they don't. Links from one place to another within the web site have stopped working. I tired allowing pop-ups for the web site, and allowing all pop-ups, but neither of these work. The 2 sites are MyHealtheVet and JCPenney.

I can access both sites correctly using Microsoft Edge, but I prefer Firefox.

How can I troubleshoot and/or fix this?

There are several sites that used to work well with Firefox, but now they don't. Links from one place to another within the web site have stopped working. I tired allowing pop-ups for the web site, and allowing all pop-ups, but neither of these work. The 2 sites are MyHealtheVet and JCPenney. I can access both sites correctly using Microsoft Edge, but I prefer Firefox. How can I troubleshoot and/or fix this?

All Replies (2)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

p4quilts
p4quilts Question owner
more options

Turning off enhanced tracking protection does not help. This problem only started up a couple of days ago. I'm running Firefox 100.0 (64 bit). And smartblock appears to have been an enhancement last year, so it probably doesn't apply.