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I have set a master password. However, I am repeatedly asked to input the master password every 30 seconds or so. Why?

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

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I have successfully set a master password. I have the ability to view all my private data including stored passwords.

Yet, I am being continually requested to type in the master password, again and again and again.

Why?

I have successfully set a master password. I have the ability to view all my private data including stored passwords. Yet, I am being continually requested to type in the master password, again and again and again. Why?

All Replies (4)

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Did you install any extensions that would timeout master password (Master password timeout or Master Password+)?

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Sorry, no.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window