Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My laptop now wants a password after adding android to email. How do I undo it? I do NOT want to have to open email with a password.

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by christ1

more options

I recently purchaed an LG3 from ATandT. A friend was helping me be able to use my thunderbird email account on the Android. Now I cannot receive emails on my laptop because it asks for a password and I do not know one. I want to undo what has been done. I tried restoring to an earlier point, but that didn't help. How can I just go back to having my thunderbird email on my laptop only? I can't receive an email from you.....so I don't know how you can tell me what to do. I canNOT open my email because I do not know the password!!!! Can we chat?

I recently purchaed an LG3 from ATandT. A friend was helping me be able to use my thunderbird email account on the Android. Now I cannot receive emails on my laptop because it asks for a password and I do not know one. I want to undo what has been done. I tried restoring to an earlier point, but that didn't help. How can I just go back to having my thunderbird email on my laptop only? I can't receive an email from you.....so I don't know how you can tell me what to do. I canNOT open my email because I do not know the password!!!! Can we chat?

All Replies (1)

more options
A friend was helping me be able to use my thunderbird email account on the Android.

There is no such thing as a Thunderbird email account. You do have an account with your email provider, and you use Thunderbird (and your phone) to access it.

Now I cannot receive emails on my laptop because it asks for a password and I do not know one.

Setting up the account on the phone does not affect Thunderbird.

I want to undo what has been done.

Check with your friend what exactly he or she did.

I tried restoring to an earlier point, but that didn't help.

Of course not. System restore does not cover the Thunderbird profile.

I canNOT open my email because I do not know the password!!!!

Can you receive email on the phone? Then you can retrieve your password from the phone. Otherwise check with your email provider about password reset options.

How can I just go back to having my thunderbird email on my laptop only?

That wouldn't change a thing for Thunderbird.

I can't receive an email from you.....so I don't know how you can tell me what to do.

This is a web forum. You don't need email in order to see a reply to your question.

Can we chat?

This forum is the official Thunderbird support venue. There is no phone or chat support.

Modified by christ1