Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos on websites don't play in Firefox version 34. Why????

  • 2 replies
  • 3 have this problem
  • 37 views
  • Last reply by Tom62

more options

Since upgrading to the latest version 34, I can no longer see videos on websites. Always worked before, so why not now? Flash, Shockwave, Java, Realplayer are all latest versions.

Since upgrading to the latest version 34, I can no longer see videos on websites. Always worked before, so why not now? Flash, Shockwave, Java, Realplayer are all latest versions.

All Replies (2)

more options

Hello Tom, I'm sorry you're having trouble. Make sure that Shockwave and Flash are enabled in the Add-ons menu. They are under Plug-ins. You may also find many other plug-ins as well, however, only activate them if you need them. If the problem persists, try restarting Firefox with Add-ons Disabled by clicking the Menu button in the top right, then by clicking on the '?' button at the bottom of the menu. From there, select "Restart Firefox with Add-ons disabled..."

more options

Shockwave and Flash are enabled. Still won't work. When I select "Restart Firefox with Add-ons disabled", that works, videos in Yahoo run fine. If I restart Firefox, I'm back to the same problem, since Add-ons come back. No way of knowing which Add-ons are causing the problem.