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We cant type in the address bar or change the homepage

  • 5 replies
  • 7 have this problem
  • 3 views
  • Last reply by WyvernZA

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Good afternoon, after accidentally installing snapdo, we cannot type in the address bar or search bar. I have managed to remove snapdo now from the laptop. Exported my bookmarks, reset firefox, nothing changed - still not working. Uninstalled firefox, reinstalled, still not working.

Good afternoon, after accidentally installing snapdo, we cannot type in the address bar or search bar. I have managed to remove snapdo now from the laptop. Exported my bookmarks, reset firefox, nothing changed - still not working. Uninstalled firefox, reinstalled, still not working.

Chosen solution

In the end we tried all of those - they didnt work, but this thread and prog recommended in there worked.

http://www.techsupportall.com/how-to-remove-dosearch-com-from-internet-explorer-chrome-firefox/

Then we uninstalled Firefox, deleted ALL files associated with it - in the AppData folder and then reinstalled it.

So it has now been resolved.

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All Replies (5)

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Hi there,

Sorry about your issues with Firefox! You may want to try the Firefox Reset feature. Unlike reinstalling Firefox, this method actually tries to fix issues in your personal profile (where bookmarks and other settings are stored). You can read more about what this feature does here: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Hope this helps!

Thanks, David

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No as I said, I tried the reset, it made no difference. I am clueless as to what else to do.

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See this: http://malwaretips.com/blogs/remove-snapdo-virus/

5-step process - make sure you did all those steps

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Chosen Solution

In the end we tried all of those - they didnt work, but this thread and prog recommended in there worked.

http://www.techsupportall.com/how-to-remove-dosearch-com-from-internet-explorer-chrome-firefox/

Then we uninstalled Firefox, deleted ALL files associated with it - in the AppData folder and then reinstalled it.

So it has now been resolved.