When I enter my username & password on magellangps.com it rejects it and asks me to log in again & again. It's only this web site & Firefox. IE works fine.
When I enter my username & password on magellangps.com it rejects it and asks me to log in again over & over. I have no problem opening the site and using it, but I can't use my account unless I log in. It's only this web site & only using Firefox. I have no problems logging in using IE.
All Replies (6)
Clear the cache and the cookies from sites that cause problems.
- "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
- "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Alas, no luck. Did as you suggested & reloaded but the problem remains. IE still works OK. Bummer! Could there be something about the site itself that is not compatible with Firefox?
If I click the Login link then I'm redirected to https://checkout.netsuite.com If you didn't clear the cookies from that domain then delete those.
You may need to enable third-party cookies.
- Tools > Options > Privacy > Cookies: [X] "Accept third-party cookies"
- Third-party cookies and Firefox tracking protection
I can't find anything resembling checkout.netsuite in my cookies & my third party cookies are enabled. This problem is too weird. I'm going to send a message to Magellan support to see if any of their other customers have complained of this problem. Thank you for your suggestions. I'm still open for more.
al
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You can try "Reset all user preferences to Firefox defaults" on the Safe mode start window to see if some are interfering.
I did the reset to defaults but it didn't help. Then I looked at the Error Console under Tools. I found a slew of Warnings referring to checkout.netsuite.com that appear to be related to formatting. There were also five Messages that read, checkout.netsuite.com : server does not support RFC 5746, see CVE-2009-3555 I did a Google search on the message & found a lot of info. It seems to have something to do with a protocol (RFC 5746) that if the initial handshake with a server doesn't work it "renegotiates" the handshake. I quote: " * Mozilla will start the initial negotiation
* it will advertise support for the new protocol version * it will allow the connection regardless of server protocol support * should the server (or a MITM) request renegotiation, Mozilla will terminate the connection with an error message
The above defaults may break some client/server environments where a Server is still using old software and requires renegotiation. This is often being used when a server asks a client to present a certificate for authentication... " https://wiki.mozilla.org/Security:Renegotiation So it seems that Netsuite may not be up to date.
al