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Teema arhiveeriti. Please ask a new question if you need help.

I have signed up for Mozilla VPN and paid for it. I cannot find it on my desktop computer.

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jacrow
jacrow
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I have signed up for Mozilla VPN and paid for it. I cannot find it on my desktop computer. Help is no help, as they say I have to sign in to Mozilla VPN first...how can I do that when I cannot find it in the first place. I don't see it anywhere on my desktop and don't know where to look.

I have signed up for Mozilla VPN and paid for it. I cannot find it on my desktop computer. Help is no help, as they say I have to sign in to Mozilla VPN first...how can I do that when I cannot find it in the first place. I don't see it anywhere on my desktop and don't know where to look.

All Replies (3)

peterjralph1
peterjralph1
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Hi Jacrow, I had a similar problem I think. When I went to vpn.mozilla. org and signed in using the button in the top r.h. corner I got a screen up with my email address shown and I clicked on it. That took me to the wrong place because I had actually signed up to VPN using a different email address. When it was drawn to my attention that something was probably wrong with my user account it made me realise what I had done. Signed in with the other email address and, hey presto, every thing worked properly. Best of luck.

brisu
brisu
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Welcome jacrow,

Have you installed the Mozilla desktop client on the platform of your choice yet? How to download Mozilla VPN on your desktop or mobile device Shows you just how to install Mozilla VPN on the platforms that it is available on.

Once you have the app installed, check out this article below get started. What is Mozilla VPN and how does it work?

vglasow
vglasow
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I went to downloads, found MozillaVPN.msi (Win10) double clicked on it and instantly the things were back on desktop, hidden icons and taskbar. Hope this works for you.