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was refreshing firefox,comp crashed.now get error message.Profile not found.downloading new not help.can't sign in. originalcywolf@hotmail.com

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  • Viimati vastas TyDraniu

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I was refreshing firefox and my comp crashed. When I got it back up firefox will not load... I get an error... Profile Missing... Your Firefox profile cannot be loaded. It may be missing or inaccessible. I tried uninstall and re-installed it but still get the same message... I tried restoring from my back up... No good... I tried system restore but there are no restore points present beyond updates. I tried signing in but it does not recognize my e mail or password. Help

I was refreshing firefox and my comp crashed. When I got it back up firefox will not load... I get an error... Profile Missing... Your Firefox profile cannot be loaded. It may be missing or inaccessible. I tried uninstall and re-installed it but still get the same message... I tried restoring from my back up... No good... I tried system restore but there are no restore points present beyond updates. I tried signing in but it does not recognize my e mail or password. Help

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Find the file %APPDATA%\Mozilla\Firefox\profiles.ini and check, if it contains the proper path to your profile.