Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I cannot download emails to Thunderbird.

  • 1 respuesta
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de Matt

eganc1218
eganc1218
more options

I cannot download emails to Thunderbird. I get a message stating, 

"The RETR command did not succeed. Error retrieving a message. Mail server mail.bigpond.com responded: no such message"

I followed previous users advice and logged into my bigpond account and deleted all messages in both the inbox and junk mail. New messages have since come in and I still have the same problem. Has anybody got a solution?

I cannot download emails to Thunderbird. I get a message stating, "The RETR command did not succeed. Error retrieving a message. Mail server mail.bigpond.com responded: no such message" I followed previous users advice and logged into my bigpond account and deleted all messages in both the inbox and junk mail. New messages have since come in and I still have the same problem. Has anybody got a solution?

Todas las respuestas (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Go to the troubleshooting information on the help menu. Use the open button for the profile folder. Close Thunderbird.

Open the mail folder in the windows file manager/explorer and then open the folder names for your bigpond account. it will probably be named mail.bigpond.com, but it may include numbers.

Locate the file popstate.dat in the mail account folder and delete it. This is the file Thunderbird uses to store what mail it has downloaded, what mail is or should be next and what messages await deletion on the server.

When you restart Thunderbird the account will act like it has never been connected to the server before and download everything stored there. You indicate you have deleted everything so you should not end up with 10,000 old email. But it is possible whatever is in the inbox on the server will download.

This procedure resets everything, but it is possible that the problem is not Thunderbird, but the server or even the anti virus that thinks it is helping by scanning email and messing it up. But this makes a good starting place.