Forum response - Firefox for iOS crash report

Firefox for iOS Firefox for iOS Moheñoimbyre:
Avave noipytyvõi gueteri oñemoñe’ẽasa hag̃ua jehaipyre. Eikuaámarõ mba’éichapa omba’apo SUMO moñe’ẽasa, ikatúma emoñe’ẽasa ko’ág̃a. Eikuaasérõ mba’éichapa emoñe’ẽasáta SUMO, jehaipyre, ikatúma eñepyrũ ápe.

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

Ko’ã tapicha mba’eporã oipytyvõ ojehai hag̃ua:

Paul
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