Αναζήτηση υποστήριξης

Αποφύγετε τις απάτες υποστήριξης. Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου, ή να μοιραστείτε προσωπικές πληροφορίες. Παρακαλούμε αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής “Αναφορά κατάχρησης”.

Learn More

I have problems in downloading from your site the free Browser from Firefox...it always reads Firefox is damaged and can't be opened. Is Mackee part of your or

  • 7 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 311 προβολές
  • Τελευταία απάντηση από Stutt9gart

more options

when I download from the mozilla site the free Firefox BROWSER and click on the Firefox logo on the left next to the file ( Firefox Quantum is the header ) , the " verifying Firefox fills up with the blue line , then I always get a drop box which reads " Firefox is damaged and can't be opened, you should eject the disc image ( I do that ) , than I start all over again and the same message appears all over again... another question is Mackeeper part of " Mozilla " ?? I have seen this name on downloading pages.

Can you help me please to download the Firefox Browser ? your assistance is very much appreciated. thank you Stutt9gart

Επιλεγμένη λύση

Hi Stutt9gart,

First things first : "Mackeeper" is malware - please see these search results ......

Next :

You should download Firefox in your preferred language from here :

https://www.mozilla.org/firefox/all/

I don't know where you've been trying to download Firefox from, but just to be on the safe side : would you run some malware scans, please  ?

For more information : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (7)

more options

Επιλεγμένη λύση

Hi Stutt9gart,

First things first : "Mackeeper" is malware - please see these search results ......

Next :

You should download Firefox in your preferred language from here :

https://www.mozilla.org/firefox/all/

I don't know where you've been trying to download Firefox from, but just to be on the safe side : would you run some malware scans, please  ?

For more information : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

more options

Hello McCoy... thank you for your reply, very much appreciated. Also thank you for telling me what " Mackeeper " is all about.

I performed the malware scan on Especially for Mac : https://www.malwarebytes.com/mac/

 since I have an iMac.

I also downloaded Firefox from :https://www.mozilla.org/firefox/all/ I am attaching a " Screen shoot of the Home Page " what is ** ChillTab, **and in the browser it says search Chill-Tab.com... is this the way it should be or do I need to run more malware scans .. Thank you again for your valuable assistance, have a niche evening... Stutt9gart

more options

Hi, you need to run more scans or better yet let the Pros help you. Do not be afraid of them, have been there myself.

Uninstall any Bittorrent apps, uninstall cracked programs and delete cracks then Post in only 1 forum, then wait.

more options

Stutt9gart said

I am attaching a " Screen shoot of the Home Page " what is ** ChillTab, **and in the browser it says search Chill-Tab.com... is this the way it should be or do I need to run more malware scans .. Thank you again for your valuable assistance, have a niche evening... Stutt9gart

Oh boy - that search.chill-tab.com is a browser hijacker .....

Would you please take a look at this :

https://www.bugsfighter.com/remove-search-chill-tab-com-mac/

If that doesn't help you get rid of it, then you should definately run some more malware scans.

Good for you to be on the alert, though  !

more options

Good Day McCoy as say say " down under "... I can't thank you enough for being so helpful and patient to guide me through this " malware problem " as well as answering my questions, like ( chill -tab & Mackeeper ) ... I salute you for a job well done... I did some additional malware scanning , also what bugs fighter required.. I guess everything works now since I have the Firefox Home page on my screen..see screenshot... again I salute you for being such a wonderful Teacher... with kind regards... Stutt9gart

more options

Hello Pkshadow... thank you so very much for your assistance in resolving my issue... yes I did run another scan and it worked... I am attaching a screenshot of what I see NOW on Firefox and I guess I am on their Homepage... thank you for assisting me... have a great day, Stutt9gart

more options

I downloaded the Free version of “ Malwarebytes for Mac “ @ https://www.malwarebytes.com/mac/

and as you suggested to check out  : How To Remove Adware, Pop-up Ads and Viruses from Mac OS

and I followed their instructions ( scroll down the Page ) @ https://malwaretips.com/blogs/remove-mac-os-x-virus/ to my amazement this worked for me , ** McCoy ** I am so glad I found you…in appreciation Stutt9gart