Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to install a certificate (.p12 file). Thunderbird never stops asking me for the password.

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 96 views
  • Nuɖoɖo mlɔetɔ agutiz

more options

Hello,

I'm running Thunderbird 31.5.0 on Windows 8.1. Upon trying to install a certificate (Options -> Advanced -> Certificates -> View Certificates -> Import), the certificate manager prompts me for a password (as expected), which is never accepted. No matter what I type, the password prompt will show up again and thus will never install the certificate. This happens for .p12 as well as .pfx files.

Any help would be greatly appreciated.

Hello, I'm running Thunderbird 31.5.0 on Windows 8.1. Upon trying to install a certificate (Options -> Advanced -> Certificates -> View Certificates -> Import), the certificate manager prompts me for a password (as expected), which is never accepted. No matter what I type, the password prompt will show up again and thus will never install the certificate. This happens for .p12 as well as .pfx files. Any help would be greatly appreciated.

Ŋuɖoɖo si wotia

Problem solved. If anyone stumbles on this post, the reason I couldn't get it to work is that it wasn't sufficiently clear that Thunderbird was asking for the master password and not for the password to import the certificate.

If you've set up a master password (recommended), you'll be prompted to enter it (if you haven't already in the same session) before you can import a certificate.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

more options

the passwords are case sensitive.... BigPassword, bigpassword and Bigpassword are three different passwords.

more options

Hey Matt,

Thanks for your reply. I'm using a password manager, so capitalization was not messed up.

more options

Ɖɔɖɔɖo si wotia

Problem solved. If anyone stumbles on this post, the reason I couldn't get it to work is that it wasn't sufficiently clear that Thunderbird was asking for the master password and not for the password to import the certificate.

If you've set up a master password (recommended), you'll be prompted to enter it (if you haven't already in the same session) before you can import a certificate.