Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Retrieving previous settings, bookmarks, etc but forgot password?

  • 1 ŋuɖoɖo
  • 4 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Kevin

LakerMom2000
LakerMom2000
more options

So frustrated with mobile app constantly crashing I just deleted n reinstalled without much forethought, then realized I wiped out all my bookmarks and more important reading list. When attempting resync with cloud I realized it's been so long I forgot password n not even sure Im using correct email. Now see pw reset loses all cloud info? Wth? Is there any way to retrieve my previous setting b4 I uninstalled if I can't remember my password?

So frustrated with mobile app constantly crashing I just deleted n reinstalled without much forethought, then realized I wiped out all my bookmarks and more important reading list. When attempting resync with cloud I realized it's been so long I forgot password n not even sure Im using correct email. Now see pw reset loses all cloud info? Wth? Is there any way to retrieve my previous setting b4 I uninstalled if I can't remember my password?

All Replies (1)

Kevin
Kevin
  • Moderator
more options

For security resetting a Sync account's password deletes the user data. Else someone could force Mozilla to reset the account password and gain access to any info stored. For example law enforcement or other government entity.