Firefox sync does not work
Hi, I have a problem with firefox sync. I'm from Poland, so I dont translate all properly, I'm sorry for that. Yesterday I have to reinstall windows. I have a lot of very inportant bookmarks, so I want to keep it. I use a firefox sync. I gave my e-mail adress, password, and i choose server firefox. Firefox move me to site, where were inscription which said, that my data is sending to server, and that I can close this card, because sending is automatically. I wait about 10 minutes, and I started reinstall Windows. Today when i install Mozilla Firefox I want to synchronize (download) my data by services "sync", so I choose "i have account already", or something like this, in Polish language. I must write name account so I write my adress e-mail, I gave my password, choose server and I haven't any key, so I write just any numbers, and click "I lost my key", then I take new key, but my data not download and synchronized witn my firefox. What can I do, to retrieve my data? It's very important to me.
Alle Antworten (2)
If you didn't make a backup of the Sync key before reinstalling Windows then you can't access your sync account to sync your data to the new installation.
If you reset your sync key and generated a new sync key then that causes your data to be removed from the sync server and can't be accessed anymore.