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Firefox crashes

  • 2 Antworten
  • 10 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von dgrayner

dgrayner
dgrayner
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For 2 days, I have been unable to connect to the I'net using Mozilla Firefox. When I try, I get a brief flash of my home page on my montor followed by the Mozilla Crash Reporter dialogue box, which I have repeatedly checked to send for analysis.

I'm not sure if it starts in Safe Mode, since I'm unable to access the firefox start-up window to initialize a Safe Mode startup . . . . . (it crashes on start-up).

Can you help, please?

DR

For 2 days, I have been unable to connect to the I'net using Mozilla Firefox. When I try, I get a brief flash of my home page on my montor followed by the '''Mozilla Crash Reporter''' dialogue box, which I have repeatedly checked to send for analysis. I'm not sure if it starts in Safe Mode, since I'm unable to access the firefox start-up window to initialize a Safe Mode startup . . . . . (it crashes on start-up). Can you help, please? DR

Ausgewählte Lösung

Hello dgrayner,
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-888d7a57-80df-4b93-b928-b8c282111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Diese Antwort im Kontext lesen 👍 3

Alle Antworten (2)

knorretje
knorretje
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Ausgewählte Lösung

Hello dgrayner,
Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-888d7a57-80df-4b93-b928-b8c282111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

dgrayner
dgrayner Fragesteller
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Thank you! Worked like a charm and still works after re-enabling Rapport.

Knorretje - you're a star!