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Cannot open the file's contained folder

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may.tang
may.tang
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Good day,

I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders.

I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence.

Thank you. May

Good day, I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders. I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence. Thank you. May
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Matt
Matt
  • Moderator
  • Top 10 Contributor
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rebuild the global database, it has a record of the email, but it is not where it thinks it is. A fairly common issue really. https://support.mozilla.org/en-US/kb/rebuilding-global-database

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