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Attachement missing

  • 1 Antwort
  • 0 haben dieses Problem
  • 14 Aufrufe
  • Letzte Antwort von sfhowes

a.gross3
a.gross3
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When I use a html signature with graphics, the recipients who can not receive Html, do ot receive the grafics, obviously, but also not any other attachment like a PDF file. The same is sent but not received! in other words, our customer complain that we forgot the attachment, but we did not. If I resend without the signature, they receive the PDF file. If I reply with an attachment and have a previous signature with grafics in the feed, the attachement also disapears. The only solution is no grphics in the signature, but that is not a solution, just a quick fix. Thank you very much for your replies.

When I use a html signature with graphics, the recipients who can not receive Html, do ot receive the grafics, obviously, but also not any other attachment like a PDF file. The same is sent but not received! in other words, our customer complain that we forgot the attachment, but we did not. If I resend without the signature, they receive the PDF file. If I reply with an attachment and have a previous signature with grafics in the feed, the attachement also disapears. The only solution is no grphics in the signature, but that is not a solution, just a quick fix. Thank you very much for your replies.

Alle Antworten (1)

sfhowes
sfhowes
  • Top 25 Contributor
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I wonder how in 2023 someone cannot receive html messages, but you could try adjusting the Sending Format in Settings/Composition to Both HTML and Plain text and see if that works with all recipients. Or, if you know which recipients require plain text, and your default is HTML format, hold Shift when clicking Reply or Write to switch the format to plain text.

It's also possible with an add-on like Signature Switch or Quicktext to add an html or plain text signature on a per message basis.