We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-615e1b32-54a5-470c-8d4a-039a70230714 that's is the most recent one all the others were deleted for some reason.

Check For Corrupted System Files In other cases, malware infection and a physically damaged hard drive can lead to system file corruption. Corrupted system files can cause software, including browsers, to crash. You should check for them through the SFC tool.

Regards, Diana

it been said in the report there was a problem with OneDrive directory. why would it affect the browser?