Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Thunderbird opens with blank screen after upgrade to 102.3.0

  • 3 Antworten
  • 3 haben dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von dimitri.beuken

dimitri.beuken
dimitri.beuken
more options

After the upgrade from Thunderbird 102.2.x to 102.3.0 the application became unusable. It starts with a complete blank screen. The menu button does not work. When I click on it, nothing happens. Right click on the menu button actually works. I can enable the menu bar, but the bar isn't working either. Clicking on the menu items does not open the menus. The folders pane is completely empty and when I click on the dots in the folder pane a small vertical dash appears. I removed Thunderbird and deleted all profile folders and all registry entries but after reinstalling (version 102.3.3) the same problem occurs. I cannot get it to work anymore. I am using Windows 8.1.

After the upgrade from Thunderbird 102.2.x to 102.3.0 the application became unusable. It starts with a complete blank screen. The menu button does not work. When I click on it, nothing happens. Right click on the menu button actually works. I can enable the menu bar, but the bar isn't working either. Clicking on the menu items does not open the menus. The folders pane is completely empty and when I click on the dots in the folder pane a small vertical dash appears. I removed Thunderbird and deleted all profile folders and all registry entries but after reinstalling (version 102.3.3) the same problem occurs. I cannot get it to work anymore. I am using Windows 8.1.

Alle Antworten (3)

dimitri.beuken
dimitri.beuken Fragesteller
more options

Here is a screenshot

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Help > Troubleshooting Info > about:profiles. What profile names are listed, and which one is indicated as being in use?

If it is default-release, then your information should still be there.

Access profile name folder - Help > Troubleshooting info > click the button next to Profile Folder Exit Thunderbird and rename these files:

  • folderCache.json
  • folderTree.json
  • session.json
  • xulstore.json
  • virtualFolders.dat
  • Click on 'Mail' folder and delete 'smart mailboxes' folder

Please tell us your results.

dimitri.beuken
dimitri.beuken Fragesteller
more options

Thanks for your answer but unfortunately that did not solve the problem. I even deleted everyhting and started with a clean install but the same problem occured. I solved the problem by running Thunderbird in Windows 8 compatibility mode. Then everything went back to normal. Maybe there is a bug somewhere causing this behaviour.