Thunderbird Version 102 - Automatic download HOSED my PROFILE - Accounts, emails GONE!
The QUICK version is that Thunderbird automatically downloaded and installed 102.1.2, it "updated" my profile, completely corrupted it and NOW It's acting like a NEW install - NO accounts or emails, it's demanding that I enter my first email account information.
I've tried going back to version 91 and it can't read EITHER of my saved profiles because 102 "upgraded" them. Version 102 IMPORT routine DOES NOT WORK EITHER. Probably thinks that profile is already at 102 even though it WON'T utilize it.
I'm entirely HOSED - all email accounts and all emails GONE GONE GONE.
Here's a summary of my futile attempts to get help since this occurred Monday AM -
Thunderbird Wack-A-Mole:
8/15/2022
Version 102 COMPLETELY HOSED MY EMAIL.
It's demanding that I setup a new email account before it will allow me to do anything!
Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!
I've just spent a half hour trying to find a copy of version 92.
VERSION 102 hosed my email.
What NOW?
It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.
WHERE CAN I GET A COPY OF 92????
"Mark Lang":
From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.
8/16/2022:
VERSION 102.2 has DESTROYED ME!!!
When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email accounts are GONE GONE GONE.
I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.
I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.
I didn't see your response at first, my previous email details what happened. I'll add other steps here:
Getting ready to go on the road for a week. Copied my entire Thundebird profile (26 Gig) to an SSD USB Drive.
Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.
Thunderbird automatically "updated" on laptop and then email was hosed - acts like new install.
Then the SAME thing happened on my desktop.
Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.
"Mark Lang": The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.
Thanks for the quick answer.
I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.
Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...
Then SAME THING!!!
I start Thunderbird and it Demands I enter email account to setup.
I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday (8/18).
The "updates" that hosed my email were automatic. I DID NOT request them.
My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking at least a dozen email accounts.
It's as if I had NEVER had TB on my computer and I am starting from scratch.
This F.U. occurred just as I was leaving home to go on a trip.
I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.
"Mark Lang":
You are saying you imported from your old profile. (NO - IMPORT DID NOT WORK!)
When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. (IT DID CONVERT - then accounts were gone, email was gone, got NOTHING as described above. Acts like a new install on computer that never had Tbird on it before.)
You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.
I have COMPLETE "corrupted" profiles saved on 2 computers - my desktop and laptop. All of the files are there but Version 102 has corrupted them so they won't work on 102 and won't work on earlier version 91.12.0 that I downloaded and installed either - of course.
"Wayne Mery - moderator":
Chetdude,
Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.
Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles
(DIDN'T HELP.)
Alle Antworten (20)
Update: 8/18/2022.
I've installed the latest version of Thunderbird again.
I'm trying to import from another backup of my profile from March of 2022.
Thunderbird HAS HUNG, greyed the window and is doing NOTHING!
WTF!!!!
Last ditch effort to recover from Thunderbird 102 bugs destroying my accounts and access to emails.
I found ANOTHER backup of the profile I made in March 14 2022. I've downloaded that appropriate version of Thunderbird's install: 91.7.0 from March 10 2022 - just before profile backed up.
I'll try installing it - Making SURE that auto update is OFF, THEN point to the saved profile...see what happens.
Last ditch effort to recover from Thunderbird 102 bugs destroying my accounts and access to emails.
I found ANOTHER backup of the profile I made in March 14 2022. I've downloaded that appropriate version of Thunderbird's install: 91.7.0 from March 10 2022 - just before profile backed up. I have this backup because I made it before deleting a BUNCH of old emails to save space and improve the performance at that time. Thunderbird was VERY sluggish.
I'll try installing it - Making SURE that auto update is OFF, THEN point to the saved profile...see what happens.
(Backing up old profile - 45 Gig - about 10 minutes.) (Installed 91.7 - got warning, your profile is too new won't open, created new profile. Now empty - demands first email account before it will proceed! Ooops, only have ONE copy of my previous profile from Monday now...even if Techs can get import working.)
Ok, I was able to go to: Help Troubleshooting Information Profiles Profile: June 2019 and then Launch Profile DID open up in Thunderbird
Restored my Emails and accounts UP TO 3/14/2022.
I just realized I LOST MY ENTIRE CALENDAR AFTER 3/14/2022 as well!
Good going, guys!
After resetting EVERY email password, reentering the mail server for my new web host, changing the passwords since the old ones weren't working and then re-entering the passwords.
I'm back at March 13, 2022. + the most recent emails. Lost ALL calendar entries and message filters I've set up since then.
But after FOUR HOURS OF WORK - I'm better off than I was earlier this morning.
If the Thunderbird techs can fix their bugs or at least provide a TOOL that can import my emails, accounts, filters and calendar from it, I STILL have my corrupted profile including email, calendar entries, account setups as they were on Monday 8/15 when your Version 102 download corrupted my entire installation.
Geändert am von ChetDude
Oh, goodie - I've lost ALL of the email addresses from my address book that I've added since March 14, 2022 TOO!!!!
AND CAN'T GET SMTP OUTGOING WORKING YET>>>>
I CAN GET EMAILS (MOST ACCOUNTS) AND CAN'T SEND EMAILS - CAN'T SEND EMAILS - CAN'T SEND EMAILS.
SEE WHAT THUNDERBIRD BUG HAS DONE TO ONE PERSON'S PEACE OF MIND!!!!
Everything I've learned setting up Thunderbird for YEARS AND YEARS is failing....
I'm on the hunt for a new email client - preferably one that will allow me to import setup information from Thunderbird -- any suggestions, folks?
Geändert am von ChetDude
NOW MY EMAILS WON'T DOWNLOAD EITHER. And I'm back to the super SLUGGISH response I had before cleaning out 2/3 of the crap in the profile in March.
To hell with Thunderbird.
I GIVE UP ON YOU GUYS!!!!! You've hosed your last installation...
I'm going to have to live with doing 100% of my email using my Web Host's crummy program. At least THAT WORKS!!!
Thanks for ruining my email life, kids.
Oh, goodie. There are NO good alternatives. yippee - that made my day -- NOT!
I'll have to waste more hours to try to setup TB so it will work right.
How about Mozilla Techs contacting us to figure out where their BUG is so we could actually USE the profile that was corrupted by Version 102. whatever.
Or at least provide a tool that we can use to import messages and accounts and calendar entries and email address book from ANY version of TB. You haven't changed the formats for those from Version 91.x to 102.x, have you?
Geändert am von ChetDude
> It's demanding that I setup a new email account before it will allow me to do anything!
Your list of available profiles is available at Help > More Troubleshooting info > about:profiles See also https://support.mozilla.org/en-US/kb/using-multiple-profiles
I know ALL about profiles. I've been moving Thunderbird for well over a decade on and off of my desktops to laptops when I travel.
My previously WORKING PROFILE WAS CORRUPTED BY AUTOMATIC THUNDERBIRD UPDATES ON MONDAY.
The ISSUE is that after that "update", TB acts as if it's a fresh install and has never been on the computer. NOTHING works in the "updated" Thunderbird until I enter the first email account that it's DEMANDING. Import doesn't work even though it pretends it does. It ignores the profile that Version 102 has corrupted on both computers, etc.
I shall TRY ONE MORE TIME by entering an email account into a fresh install of 102.whatever on my laptop and THEN try to connect to my corrupted profile using Help - More Troubleshooting Options - profile search and reset.
If that doesn't work, I've already got an installation of 91.7 working with a profile backup from March 14, 2022 - so I've only lost ALL emails, calendar entries, account setups, email addresses and filters I've set up between then and now. Then I will merely IGNORE any further requests to download and install an "Update".
Please note that if you were using a version of 91* then Thunderbird would not have updated you to version 102* Thunderbird is currently not auto updating any version of 91* to 102* See : https://www.thunderbird.net/en-US/thunderbird/102.1.2/releasenotes/ Quote: Thunderbird version 102.1.2 is only offered as direct download from thunderbird.net and not as an upgrade from Thunderbird version 91 or earlier.
The 91* are still updating to another 91* version.
However, if you have other updater software running on your computer which is controlling updates then it may have detected the new 102* release and asked you to update or you have allowed that software to do for you.
re :It's demanding that I setup a new email account It does not recognise the original profile or does not know about the mail accounts.
Let's assume it might be using the correct profile name folder, so check out the 'prefs.js' file. It might be worth checking to see if you have more than one 'prefs.js' file in the profile name folder. Thunderbird uses the 'pref.js' file. Perhaps you have more - one with a number eg: 'prefs-1.js' The one with the highest number was the last one used. So if you do have a prefs.js file with a number and it has a good size eg: 80kb Exit Thunderbird Rename 'prefs.js' as a very high number eg: 'prefs-100.js' then locate the prefs-x.js with highest x number and rename it as 'prefs.js'
Restart Thunderbird.
Thanks for trying, toad-hall...
When this all started I was RUNNING version 102.x on my desktop. THEN the first symptom was copying the profile off onto the SSD drive, installing the LATEST Thunderbird on my laptop and it showed my emails, etc. but the message body pane in the lower right was EMPTY no matter which email I tried to view.
Then I went back to my desktop and copied the profile again onto the SSD, reinstalled the latest 102 on the lap top and THEN the laptop installation displayed the behavior I've described above -- acting like a NEW install, demanding entry of first email account. Then the import routine pretended to work after pointing it at the profile on the SSD but STILL did the same thing.
I'm guessing that an automatic upgrade to the LATEST version 102 triggered all of this, but alas cannot be 100% certain. What is certain is that TB left me hanging. If I hadn't had a backup from March that 91.7 could immediately utilize (after 4 hours of setup and fine tuning work), I'd be completely hosed - starting over again with tons of email accounts and addresses along with dozens of folders and filters to set up.
WHAT'S MOST FRUSTRATING is that I still have all of my message files in folders and probably all setups, etc. intact in the corrupted 102.x profile that TB won't recognize - it would be nice if I could RETRIEVE those to be used in 102.x.
Geändert am von ChetDude
re :Then I went back to my desktop and copied the profile again
There is a lot of chat, but not much good information. You keep talking about copying a 'profile' so I'm assuming you are specifically copying just the 'profile name' folder but if you do that then there are other alterations you have to make. Thunderbird will still not know about it and still keep using the new profile. Equally, it does not mention whether you checked the copied profile name folder to see if you have only copied over a load of *msf files and no mbox files. So basically you cannot see selected emails because they do not exist. I've just had to help someone who complained about empty emails and it turned out whilst copying the correct folders, all the mbox files had not been copied over. Something very weird with what that computer was actually copying.
This is the procedure - did you do this:
On Desktop:
- Check Thunderbird using the latest version which is 102.1.2.
- Exit Thunderbird
- Access : C://Users/User name/Appdata/ Roaming folder
- Copy the 'Thunderbird' folder from the 'Roaming' folder to an external drive in order to move to laptop.
Check the copied folders on external drive: Thunderbird/Profiles/<profile name>/Mail/pop mail account folder Thunderbird/Profiles/<profile name>/ImapMail/imap mail account folder Does the account name folder contain mbox file - they have no extension and contain emails OR do you only see *.msf files ? If you see both - that's good.
On Laptop:
- Check Thunderbird using the latest version which is 102.1.2 (must be the same as desktop)
- Check Thunderbird is an allowed program in the Firewall.
- Exit Thunderbird if it is running.
- Access : C://Users/User name/Appdata/ Roaming folder
- Delete the current 'Thunderbird' folder
- Paste the copied 'Thunderbird' folder into the 'Roaming' folder thus replacing the one you deleted.
Now check what you have got copied over. Thunderbird/Profiles/<profile name>/Mail/pop mail account folder Thunderbird/Profiles/<profile name>/ImapMail/imap mail account folder Does the account name folder contain mbox files - they have no file extension and contain emails OR do you only see *.msf files ? If you see both - that's good.
Geändert am von Toad-Hall
Thanks again for trying but apparently no matter how hard I try to convey the information, respondents have jumped to the counter-factual conclusion that I'm a newbie who doesn't know what he's doing.
I have moved the ENTIRE profile folder and all files within AND modified the appropriate Profiles. file in the Appdata folder dozens of times to and from laptops and desktops as long as I've been using TB - well over 15 years. I know what I'm doing.
The FIRST symptom was after the FIRST transfer to my laptop in my laptop (while the desktop was still working). I downloaded the LATEST version of TB and installed it on my laptop (same version that was on desktop), set up the pointer in the Profiles file in the Appdata folder and then started TB. Everything looked normal but when I clicked on an email in the subject pane, the message pane below it was BLANK - the email body did not show for any email I clicked.
The rest of this nightmare soon followed while trying to fix that problem by transferring again from desktop to laptop followed by the copy on the desktop spontaneously crapping out just before I had to leave for the airport.
Apparently last Sunday/Monday (8/14-15) either during the transfer or after the last Thunderbird "upgrade" CHANGED files within my profile folder to formats for the NEW current version, TB EITHER couldn't find/DIDN'T RECOGNIZE the profile in the Profiles file and automatically demanded an initial email account setup OR in the case where I could get an earlier copy of Thunderbird to SEE the profile, it informed me that the profile was for a newer version of Thunderbird and wouldn't connect - again demanding an account setup.
The BOTTOM LINE is that I have all of my setups, filters, emails and addresses from the day my profile was corrupted and CANNOT ACCESS THEM with ANY version of Thunderbird, including 102.1.2 - which is what was installed on my desktop when this nightmare began.
In addition, the IMPORT routine in 102.1.2 pretended to work but DID NOT. If the IMPORT routine WORKED or there was a program that could find and import account setups, filters and emails from ALL versions of TB at the elemental file level as an Import - I could recover all of that data that's still sitting on a couple of my hard drives.
It seems likely I never will be able to so I continue the process of getting everything working correctly in 91.12.0 using my March Data and accept that my calendar entries and emails and everything else between then and now are gone. It's happened before and I'm still here.
I just created a file using MSDOS DIR command of the entire contents of the profile that can't be used. It lists all of the 8949 filenames - (26 Gig total storage) but alas, I can't attach it here for the Techs.
re :Thanks again for trying but apparently no matter how hard I try to convey the information, respondents have jumped to the counter-factual conclusion that I'm a newbie who doesn't know what he's doing. I have moved the ENTIRE profile folder and all files within AND modified the appropriate Profiles. file in the Appdata folder dozens of times to and from laptops and desktops as long as I've been using TB - well over 15 years. I know what I'm doing.
You probably do know what you are doing, but if you have a good working Thunderbird on one computer and you are using same version of TB on both computers, assuming you have set up the Firewall to allow Thunderbird then following my instructions would work.
But you still do not say you are doing the instructions I posted - not once have you mentioned accessing the 'Roaming' folder and copying the 'Thunderbird' folder.
You say AND modified the appropriate Profiles. file in the Appdata folder dozens of times As I said you are not conveying the kind of information that suggests you know what you are doing.
It is helpful to state the correct names for folders. As an example: The 'Thunderbird' folder located in the 'Appdata folder' is not called the 'Profiles' file.
You also said set up the pointer in the Profiles file in the Appdata folder The 'Profiles file' does not exist and it would not be in the Appdata folder. If you had followed my instructions then you would not need to 'point' anything to anywhere.
You only need to point to a specific 'profile name' folder if it was copied over to the Appdata/Thunderbird/ 'Profiles' folder. In which case you create a new Profile which points to the copied over profile, but I've no idea why you would go all that trouble when you just have to copy over the 'Thunderbird' folder that contains everything. After all, you do want to use the full and complete copy of the working one.
So I repeat - did you follow my instructions explicitly or not? I do not believe you performed my instructions explicitly to the letter. So if you have a good working version on one computer. Please humour me and do as I stated and report back after following how I said to get the copy onto laptop.
You also said: installing the LATEST Thunderbird on my laptop and it showed my emails, etc. but the message body pane in the lower right was EMPTY no matter which email I tried to view.
Did you check the copied data in the Appdata/Thunderbird/Profiles/<profilename>/Mail/pop mail account name folder for the mbox files as requested ? OR have you assumed all the mbox files were copied over ? I have already come across someone who copied the top level 'Thunderbird' folder. It was a large folder and for some unknown reason everything copied over perfectly with the exception of the mbox files. So all emails looked blank. But it was an easy fix.
re :TB EITHER couldn't find/DIDN'T RECOGNIZE the profile in the Profiles file and automatically demanded an initial email account setup
OR
it had lost the information held in a 'prefs.js' file. So it had created a new prefs,js file which did not have the mail accounts. That's why I was talking about the 'prefs.js' file. That's why I asked you if you had more than one and what sort of size they were.
It would be helpful if you offered some information on this. I cannot see any comments posted by you on this particular topic.
Please post some images to provide information. All these relate to the profile folders and not what you see via Thunderbird when it is running.
What is in the 'profiles.ini' file ? It is located in the /Appdata/Roaming/Thunderbird folder.
Which 'profile name' folder is the one with all the data that got copied over ? By 'profile name' folder I mean the one that is in the 'Profiles' folder, typically 123xyz4.default type of format.
How many profiles are listed here: Menu icon > Help > More Troubleshooting Infomation Under 'Application Basics' at the bottom click on 'about:Profiles' it opens in a new window Make window big enough to show everything and post image.
Post an image that shows all the contents of the 'profile name' folder. Post an image that shows all the contents of a pop mail account folder.
"What we have here is a failure to communicate." Strother Martin, Cool Hand Luke.
What I COULD USE is a way for TB 102.x to import the emails, account setups, filters and calendar entries from my previous and now corrupted profile FOLDER - "6ie1nv6e.default" now sitting on a USB SSD drive.
After copying that profile folder and all of its contents to the drive from my desktop with a WORKING version of 102.x:
On the laptop:
I installed 102.x - after I modified the Profiles. parameter file, it connected to the profile on the SSD drive but wouldn't show the body of emails in the panel below the list of subjects.
I copied the profile FOLDER again from my desktop to laptop using Synchronize It!. Reinstalled the latest 102.x on the laptop, double-checked the Profiles. parameter file and then when I started Thunderbird - I got the attached result.
Then upon returning to my desktop, it suddenly displayed the same behavior as the laptop - ignored my profile that was still on the DESKTOP. (Then I had to go to the airport for a trip to the mainland).
The ONLY thing I can think of that may have broken the desktop installation was that when I synchronized the profile folders from desktop to SSD Drive, I noticed extra files on the Desktop that weren't on the SSD Drive and alas, assumed that they were unneeded temp files and I deleted them. That still doesn't explain why the laptop NEVER connected correctly to the profiles folder on the SSD - but whatever...
IF TB could find and import the setup and email information from the lowest level files in ANY version of a profile folder - I could recover. However, at this point, it's probably too late. I have most of the version 91.12 I've been using and will just accept the loss of that data.
Attaching The first screen I got on laptop and then on Desktop - enter account information The Home Page of same Profile folder on SSD Drive Top of MSDOS 'DIR *.* /s > profile.txt' command applied on Profile Folder
Screen shot of contents of Laptop's Appdata profiles.ini attached.
NO "about:Profiles" under More Troubleshooting information - Application Basics - screen shot of top of Basic information attached.
From SSD DRIVE:
The profile folder 6ie1nv6e.default contains 8949 files. Too big to do screen shots.
No pop mail account folder - But MANY setup folders under "Mail" - screen shots attached
Most are old email accounts that are no longer operative.
When you installed the Thunderbird program on your laptop - did you perform a custom install or just let it install everything as normal? Because the contents of the 'Application Basics' image is missing information that should be there. The 'Profiles: 'about:profiles' is not something that should be missing.
Did you get a download from either of these locations:
or did you get it from somewhere else?
Let's find out what your profile name folder called '6ie1nv6e.default' says is compatible. Access 'G' drive and open the 'profile name ' folder Locate this file : 'compatibility.ini' open it using Notepad Post an image showing contents.
It will say something like this: [Compatibility] LastVersion=102.2.0_20220822195114/20220822195114 LastOSABI=WINNT_x86_64-msvc LastPlatformDir=C:\Program Files (x86)\Mozilla Thunderbird LastAppDir=C:\Program Files (x86)\Mozilla Thunderbird
But what does it say in your 'compatibility.ini' file ?
~Whilst you are in that location -
Noted: Screen shot of contents of Laptop's Appdata profiles.ini attached.
'profiles.ini' mentions you have the profile on the 'G' drive.
Please tell me exactly where you located that 'profiles.ini' file .
install D78BF5DD33499EC2 - this would be 91.11.0 (I think) - so looks like an old installation.
It shows you created a 'Thunderbird' folder in the G: Drive and then put the profile name folder into he 'Thunderbird' folder. This is also shown in the third image which actually shows the profile folder as an icon. But all the following information shown in not in the 'G' drive, it is in the 'J' drive
We need to first understand what you have in the 'G': drive because that is where you have the 'profile name' folder. The 'G' Drive profile folder '6ie1nv6e.default' will contain a load of folders and default files, but many of those files will be in sub folders and not in the 6ie1nv6e.default folder itself. So it would easily display within 3 screen shots. I need to see what you have got and it must be in screenshot images. It must use columns so you have to use the 'view > Details option I need to see these columns: 'Name', 'Type', 'Modified date' and 'Size' I also need all extensions visible. so please check that option as well. Then I can work out if any files are missing.
The next item to check is whether there is In the 'Mail' folder you need to know if there are some mbox files. You do not have to post images of every folder and every file. Just choose one of your pop mail accounts, set the view to details and post an image. Then I can tell you whether the emails exist and which files they are in and what you can import or copy/paste.
The images you posted show 'Home' and 'Account Settings', so this sounds like thunderbird has opened up on the correct profile but has no idea of its contents.
But this is still unknown what it is actually using. In Menu icon > Help > More Troubleshooting Information - you do have a 'Profiles folder' - click on 'Open folder' button Where does it open ? Post image showing path.
Now in an earlier comment, I asked you to post a specific image and I'm going to ask again because it looks like your 'prefs.js' file is lacking info.
I have to see what is in that 6ie1nv6e.default folder itself. I need to know how many 'prefs.js' files exist.
I've already had someone else update to 102 and discover the prefs.js file was the culprit. Knowing this info is the key to what happens next.
Wow. Thank you Toad-Hall. Lots there.
I'll try to check it out again on my laptop in the next couple of days and I'll let you know what I find.
Thanks again...
ChetDude said
Wow. Thank you Toad-Hall. Lots there. I'll try to check it out again on my laptop in the next couple of days and I'll let you know what I find. Thanks again...
Results ?
Been REAL busy with my music and life - haven't gotten back to this issue. I'm preparing for a 5 hour live recording session/concert on Sunday.
I can keep up with my current email and calendar with the Version 91.12.0 that I set up on my desktop.
Maybe I can play with the laptop some time next week.
Of course if I got 102.x working on my laptop and retrieved my Calendar history, etc, how the heck can I consolidate the two? Even if I "upgraded" the TB running on my desktop from 91.12 to 102.x, I doubt that there's a tool for that...they probably assume that one only goes 'upward'... ;-)
re :Of course if I got 102.x working on my laptop and retrieved my Calendar history, etc
Once it is established that all the mail etc is still in the profile, we check the 'prefs' file and whether there are additional prefs files with numbers.
As I said, it is entirely possible everything is still there, but a new 'prefs.js' file got created and it has no knowledge of the accounts. So it acts like a new profile with no mail accounts.
Once I can see you have all the correct files and what 'prefs' file you still have in profile which you are actually using on G drive, we might get everything up and running just by reverting to another prefs file. This might be a simple fix.
On laptop Menu icon > Help > More Troubleshooting Information - Under 'Application Basics' - 'Profiles folder' - click on 'Open folder' button It will open using a specific 'profile name' folder All the contents are already displayed. I just need images showing all the contents which you can see. the images need to show the full directory path and all the folders and files in the 'profile name' window. It needs to be showing View = details and extensions enabled.
As an example all the folders and files it should look like this, I've put all three images into one, but you can post as many required if you do not want to mess about getting it all into one. Also make sure the full path is shown or at least confirm it is the G:/Users.User name/Appdata/Thunderbird/Profiles/6ie1nv6e.default
