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I have lost connection to firefox. I am 76 years old and I am unclear as to why I no longer can browse with firefox

  • 2 Antworten
  • 1 hat dieses Problem
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  • Letzte Antwort von cor-el

Tracy Reed Molitor
Tracy Reed Molitor
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cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

cannot install '''fire fox''' I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

Alle Antworten (2)

Amelia
Amelia
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Hello,

To do an install of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close Firefox.
    • Windows: Click the Firefox menu Fx57Menu, then click "Exit".
    • Mac: Click the Firefox menu at the top of the screen, then click "Quit Firefox".
    • Linux: Click the Firefox menu Fx57Menu, then click "Quit".
  1. Now, go ahead and install Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to say if this helped you!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.