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Can't upload image to support query.

  • 8 Antworten
  • 1 hat dieses Problem
  • 12 Aufrufe
  • Letzte Antwort von Harauld

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09May2022 AusEST 5:25pm I have a query related to the printing of an online monetary transaction, and it's associated incorrect time of printing using Firefox.The details in full will be accompanied with an image representing what I will be referring to. However, I am finding that the image will not be uploaded here at the Mozilla Firefox browser support page. The image is less than 500 KB. I have tried .png & .jpg. Could someone please assist me? Kind regards, Harauld.

09May2022 AusEST 5:25pm I have a query related to the printing of an online monetary transaction, and it's associated incorrect time of printing using Firefox.The details in full will be accompanied with an image representing what I will be referring to. However, I am finding that the image will not be uploaded here at the Mozilla Firefox browser support page. The image is less than 500 KB. I have tried .png & .jpg. Could someone please assist me? Kind regards, Harauld.

Alle Antworten (9)

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Others have reported difficulties uploading images here. If you give up, you can upload it to another site and post a link here. Your post will then be delayed for an indeterminate period until a moderator has approved the link.

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Can you try uploading a smaller image, 150kb or less? Related bug: Bug 1766239 Upload image fails (see Bugzilla Etiquette before commenting)

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Note: If you have problems when uploading the image to this forum, you can use imgur. com or a similar image host if the image appears to hang on upload, then add a link to the image. However, this may delay a response if the external link needs review by a moderator.

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Such quick responses. Thank you very much for your answers. To avoid using your suggestions I will try to explain the issue I am experiencing, without offering an example file (as reference). Please see next message. Kindest, Harauld

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Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST


I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

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Harauld said

The pdf receipt is shown with default details at the top and bottom of the page . . .

The top and bottom details are called the header and footer. This is created by the software doing the printing. The time/date of the transaction should be in the main body of the message.

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Hi, thanks for that (FredMcD). Not all receipts include the time of transaction within the body of the message unfortunately. That is why I am relying on the time stipulated in the footer which I have been expecting to be reasonably accurate.

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Since the subject of my query has moved on, and to attract attention of others who maybe interested, I am reopening this new query which will be titled:

'Printed page date (foot note) incorrect'

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Harauld said

Not all receipts include the time of transaction . . .

The time is not that important. Only the date matters.

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