Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

A Firefox crash could be tied to a system crash (WIN10)

  • 2 Antworten
  • 1 hat dieses Problem
  • 7 Aufrufe
  • Letzte Antwort von FredMcD

keine.spam3.14
keine.spam3.14
more options

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521

If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull.

Sincerely Dave

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521 If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull. Sincerely Dave

Alle Antworten (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 74.0 Build ID 20200309095159 (2020-03-09)

Fri, 27 Mar 2020 13:05:20 GMT bp-5c21003e-9e92-4251-836d-1f8840200521 Signature: js::InterpretObjLiteral

Fri, 27 Mar 2020 13:32:56 GMT bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 Signature: mozilla::MediaRawData::Clone

Product Firefox Release Channel release Version 76.0.1 Build ID 20200507114007 (2020-05-07)

Thu, 21 May 2020 15:24:29 GMT bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 Signature: js::FinishCompilation

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

This is for Sumo's Related Bugs 1309846 NEW --- Crash in js::FinishCompilation
+++++++++++++++++++++++++++++++++++++++++
Sun, 17 May 2020 22:06:51 GMT bp-1c136cc7-029d-4ed4-9b33-c62a00200521 Signature: js::gc::GCRuntime::sweepUniqueIds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
+++++++++++++++++++++++++++++++++++++++++
Thu, 21 May 2020 15:24:28 GMT bp-de80bdf5-a533-49a5-8e07-d23e70200521 Signature: js::InterpreterStack::pushInvokeFrame

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

FredMcD
FredMcD
more options

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check
http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Run the Windows updater program.