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Replacing TB with a saved version after a crash

  • 2 Antworten
  • 1 hat dieses Problem
  • 5 Aufrufe
  • Letzte Antwort von barrym

barrym
barrym
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I seem to have lost my working version of TB, and all my saved messages etc. I tried to recover but may have misunderstood the instructions and have a 'new' version with none of my old folders. I use backblaze for continuous backup and I have tried to recreate the version I had about a week ago. I read up the various suggestions on replacing the 'profiles' folder but without success. I am now wondering could I just load the whole Thunderbird folder of a week ago after uninstalling the current installation (which is 'new' with just recent mails). Is the Program File (x86) folder sufficient to replace a working copy of TB? Running on Lenovo B50-10 with the latest Windows 10. TIA Barry

I seem to have lost my working version of TB, and all my saved messages etc. I tried to recover but may have misunderstood the instructions and have a 'new' version with none of my old folders. I use backblaze for continuous backup and I have tried to recreate the version I had about a week ago. I read up the various suggestions on replacing the 'profiles' folder but without success. I am now wondering could I just load the whole Thunderbird folder of a week ago after uninstalling the current installation (which is 'new' with just recent mails). Is the Program File (x86) folder sufficient to replace a working copy of TB? Running on Lenovo B50-10 with the latest Windows 10. TIA Barry

Alle Antworten (2)

AgnesRM
AgnesRM
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Hi Barry The Thunderbird program lives in one place, and the Profile is somewhere different. The Profile folder is where all your settings, addresses and emails are stored. That is intentional, so reinstalling the Thunderbird program does not change any of your personal data. So, changing the Program File (x86) folder will make no difference to your account settings and emails. You need to find the old (backed up) Profiles folder, and put it in the place where Thunderbird is expecting to find it. Thunderbird - Troubleshooting will tell you where the Profile needs to be. I find this explains quite well, with video help. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer First, if there are any very recent emails you want to keep, check they are still in your webmail, or save them in the Local Folders part of the Thunderbird folder structure. Then, using the instructions linked above, start at step 7 - the point of copying the old Profile folder to paste to the new location. Hope that helps, Agnes

barrym
barrym Fragesteller
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Thanks Agnes,

I think my issue is different to the 'routine' replacement' of the profiles folder.

I don't know what I did wrong, but when the original folders disappeared I tried to recreate the environment, using what I thought was a 'recreate' option. However, that didn't work and through several iterative attempts, following various 'help' ideas, I have ended up with a version of TB which has no history.

I use the backblaze app to do permanent backups on my PC and I decided to recover the profiles folder from a saved version a few days old, before the crash. I located the folder (btw, there was some confusion in the help files on whether to copy back the folder or the file with the strange name) and tried to replace it in the version I had. That didn't work, the folder (or file) didn't appear with TB.

That is why I asked if replacing the TB folder would do the job, but obviously not.

So, I am faced with a version of TB installed after I used Revo Uninstaller to remove the 'current' no history version and download a new installation and unable to restore the profiles.

Can I reload a saved version of TB and the profiles folder together and thereby get back to where I was?

Thanks, Barry