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archived messages gone

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I've archived my messages for 2018, but now looking at the archive folder for that year, I see that most of the messages are missing. I have two messages from April, but nothing before then. After those two the archive picks up in October to the end of the year? Where are the other messages for 2018?

thanks,

I've archived my messages for 2018, but now looking at the archive folder for that year, I see that most of the messages are missing. I have two messages from April, but nothing before then. After those two the archive picks up in October to the end of the year? Where are the other messages for 2018? thanks,
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Fragesteller

This problem is worse than i thought, almost none of my messages are in the archive. However I have a cloud backup of my profile folder. How can i restore the archive from this backup?

thanks

This problem is worse than i thought, almost none of my messages are in the archive. However I have a cloud backup of my profile folder. How can i restore the archive from this backup? thanks
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AgnesRM
  • Top 25 Contributor
23 Lösungen 184 Antworten
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Hi I am not expert with Archives. There are so many different interpretations of what an archive is and how it is created, and where stored. For example, Gmail does archives differently than most. Our help volunteers may need to know a bit more about how you use archives.

Let's find out more about how yours are set up.

What email service are you using?

Do you create archives by using Thunderbird - select message - press A (which allows Thunderbird to create and file the message in folders by year or by month)?

Where are your archive folders stored? You can find that out by looking in Account settings - Copies and Folder. More info on Thunderbird Archives here: https://support.mozilla.org/en-US/kb/archived-messages

When you looked at your Archives file location in Copies and Folders - was that location set to store archives on your own local device, or on a server online, or... somewhere else like a USB?

Thank you, Agnes

Hi I am not expert with Archives. There are so many different interpretations of what an archive is and how it is created, and where stored. For example, Gmail does archives differently than most. Our help volunteers may need to know a bit more about how you use archives. Let's find out more about how yours are set up. What email service are you using? Do you create archives by using Thunderbird - select message - press A (which allows Thunderbird to create and file the message in folders by year or by month)? Where are your archive folders stored? You can find that out by looking in Account settings - Copies and Folder. More info on Thunderbird Archives here: https://support.mozilla.org/en-US/kb/archived-messages When you looked at your Archives file location in Copies and Folders - was that location set to store archives on your own local device, or on a server online, or... somewhere else like a USB? Thank you, Agnes
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Fragesteller

Hi Agnes

Thanks so much for your reply, I'm going nuts here! To answer your questions:

What email service are you using?

I'm using Fastmail, in conjunction with Pobox.com.

Do you create archives by using Thunderbird - select message - press A (which allows Thunderbird to create and file the message in folders by year or by month)?'

Yes, I'm using TB to create archives. I've been going through my inbox and outbox, selecting up to 1000 conversations at a time, then sending the messages to Archives. I've also specified in Settings that the Archive should be saved by year.

Where are your archive folders stored? You can find that out by looking in Account settings - Copies and Folder. More info on Thunderbird Archives here: https://support.mozilla.org/en-US/kb/archived-messages

My archive is stored as a folder under my IMAP account email.

When you looked at your Archives file location in Copies and Folders - was that location set to store archives on your own local device, or on a server online, or... somewhere else like a USB?

The archive is stored locally on my PC internal drive. The Archive folder shows up within my IMAP account as a folder below my Inbox and Sent folders.

ALSO: I'm using an online backup so there should be an earlier copy of the archive in the cloud -- problem is I don't know if the archive is part of my profile folder or what?

thank you!!

Hi Agnes Thanks so much for your reply, I'm going nuts here! To answer your questions: What email service are you using? I'm using Fastmail, in conjunction with Pobox.com. Do you create archives by using Thunderbird - select message - press A (which allows Thunderbird to create and file the message in folders by year or by month)?' Yes, I'm using TB to create archives. I've been going through my inbox and outbox, selecting up to 1000 conversations at a time, then sending the messages to Archives. I've also specified in Settings that the Archive should be saved by year. Where are your archive folders stored? You can find that out by looking in Account settings - Copies and Folder. More info on Thunderbird Archives here: https://support.mozilla.org/en-US/kb/archived-messages My archive is stored as a folder under my IMAP account email. When you looked at your Archives file location in Copies and Folders - was that location set to store archives on your own local device, or on a server online, or... somewhere else like a USB? The archive is stored locally on my PC internal drive. The Archive folder shows up within my IMAP account as a folder below my Inbox and Sent folders. ALSO: I'm using an online backup so there should be an earlier copy of the archive in the cloud -- problem is I don't know if the archive is part of my profile folder or what? thank you!!
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AgnesRM
  • Top 25 Contributor
23 Lösungen 184 Antworten
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Sorry for delay replying. Unfortunately it seems your archive folders were located in the IMAP part, which means you probably did not have the whole messages on your local machine at all. In that case, backups of Profile would not have contained that data either.

You can check. Using file explorer, look at %APPDATA%\Thunderbird\Profiles\[your profile file].default\ImapMail Follow the folders down to the Archive area. You should see filenames there that correspond to the names of folders in Thunderbird (one per year). If the file that has no extension is 0 in size, then the emails are not on your local computer, but on the IMAP server.

So - can you see any of that Archive structure by using webmail to connect to your email online? That's were the actual emails should be. Thunderbird likely only has an index of mail headers, that allows it to download the required message when you need to view it.

When creating an Archive you can choose to have it located in Local Folders - or almost any other location on your local drive, in your profile or not. With that structure, as I understand it, the emails are downloaded in full and stored on your local machine when you archive them, not accessed through IMAP. Then you can no longer see them in webmail, but you really do have them locally. For example, I have an 'inactive' account in Thunderbird, where I created multiple folders by theme and archives by year. I move messages to those folders. My profile backup is quite large, but I know I have them safe.

I hope this helps. Agnes

Sorry for delay replying. Unfortunately it seems your archive folders were located in the IMAP part, which means you probably did not have the whole messages on your local machine at all. In that case, backups of Profile would not have contained that data either. You can check. Using file explorer, look at %APPDATA%\Thunderbird\Profiles\[your profile file].default\ImapMail Follow the folders down to the Archive area. You should see filenames there that correspond to the names of folders in Thunderbird (one per year). If the file that has no extension is 0 in size, then the emails are not on your local computer, but on the IMAP server. So - can you see any of that Archive structure by using webmail to connect to your email online? That's were the actual emails should be. Thunderbird likely only has an index of mail headers, that allows it to download the required message when you need to view it. When creating an Archive you can choose to have it located in Local Folders - or almost any other location on your local drive, in your profile or not. With that structure, as I understand it, the emails are downloaded in full and stored on your local machine when you archive them, not accessed through IMAP. Then you can no longer see them in webmail, but you really do have them locally. For example, I have an 'inactive' account in Thunderbird, where I created multiple folders by theme and archives by year. I move messages to those folders. My profile backup is quite large, but I know I have them safe. I hope this helps. Agnes
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Fragesteller

Hi Agnes

Thanks for your email, but I cannot find the fodler you mentioned. When I drill down to %APPDATA%\Thunderbird\Profiles\, but there is no IMAP folder beneath the Profiles folder.

However, in my active profiles folder there is an IMAPmail folder, see attached image. However in that folder there is no archive folder.

I have cloud backups of my profile folder going back to 2018 if that helps.

Hi Agnes Thanks for your email, but I cannot find the fodler you mentioned. When I drill down to %APPDATA%\Thunderbird\Profiles\, but there is no IMAP folder beneath the Profiles folder. However, in my active profiles folder there is an IMAPmail folder, see attached image. However in that folder there is no archive folder. I have cloud backups of my profile folder going back to 2018 if that helps.
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AgnesRM
  • Top 25 Contributor
23 Lösungen 184 Antworten
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Hi

In the folder you are looking at - folder beginning mc34v - the contents are old - almost a year old. It is also not located in \Thunderbird\Profiles\. Are you sure that is the current active profile?

As I suggested earlier - Local Folders and Archive Folders can be almost anywhere in your device - at a location that is set by the Thunderbird Local Folders setting. So, if you did save the Archives locally, they are not likely to be in your IMAP folder. That's good news - it means you may still have them locally. If they were not in your profile, your profile backups won't have them.

Can you find any file on your device that has the same name as the 2018 Archive you have in Thunderbird - even if it has only a few messages?

You didn't say whether you can see the Archive emails by using webmail. If they are in webmail, they should have a file by the same name in ImapMail, but not the profile you were looking at as that seems to be an old one.

Agnes

Hi In the folder you are looking at - folder beginning mc34v - the contents are old - almost a year old. It is also not located in \Thunderbird\Profiles\. Are you sure that is the current active profile? As I suggested earlier - Local Folders and Archive Folders can be almost anywhere in your device - at a location that is set by the Thunderbird Local Folders setting. So, if you did save the Archives locally, they are not likely to be in your IMAP folder. That's good news - it means you may still have them locally. If they were not in your profile, your profile backups won't have them. Can you find any file on your device that has the same name as the 2018 Archive you have in Thunderbird - even if it has only a few messages? You didn't say whether you can see the Archive emails by using webmail. If they are in webmail, they should have a file by the same name in ImapMail, but not the profile you were looking at as that seems to be an old one. Agnes
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