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I keep getting this whenI type something in the search bar using google search https://go.trafficrouter.io/?

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https://go.trafficrouter.io/? i get this every time i try to use the google search what is it and how do i remove it. why Am I getting this? i have changed my searh engine thinking that was it

https://go.trafficrouter.io/? i get this every time i try to use the google search what is it and how do i remove it. why Am I getting this? i have changed my searh engine thinking that was it

Ausgewählte Lösung

So you refreshed Firefox, and things were working, then they stopped working? Did you change anything, install any software, change any settings?

Is this only happening when you try to log into comcast? Or is it every website you visit?

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Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 32.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

Weitere Informationen

Mary
  • Top 25 Contributor
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Hilfreiche Antwort

seems to only happen in mozilla firefox not the other browsers

seems to only happen in mozilla firefox not the other browsers
jscher2000
  • Top 10 Contributor
8761 Lösungen 71700 Antworten
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I don't know who owns/operates that domain. I don't think it's Google.

One possible culprit would be an extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything search-related, or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

You also could check your connection settings here here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. You may want to try "No proxy".

Any difference?

I don't know who owns/operates that domain. I don't think it's Google. One possible culprit would be an extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything search-related, or that you just do not remember installing or why? If in doubt, disable (or remove). Any improvement? You also could check your connection settings here here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the search box at the top of the page, type ''proxy'' and Firefox should filter to the "Settings" button, which you can click. The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. You may want to try "No proxy". Any difference?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 Lösungen 10702 Antworten
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Another thing to check, please download Malwarebytes (www.malwarebytes.com) and run a full scan, then remove anything it finds. This seems like some possible malware.

Another thing to check, please download Malwarebytes (www.malwarebytes.com) and run a full scan, then remove anything it finds. This seems like some possible malware.
Mary
  • Top 25 Contributor
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Fragesteller

I did run malwayre bytes and i quarentined what ever was there i am currently running my antivirus https://go.trafficrouter.io/?

I did run malwayre bytes and i quarentined what ever was there i am currently running my antivirus https://go.trafficrouter.io/?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 Lösungen 10702 Antworten
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.
Mary
  • Top 25 Contributor
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Fragesteller

I tried disabling all my ad ons and plugins using google search default and still getting it

I tried disabling all my ad ons and plugins using google search default and still getting it
Mary
  • Top 25 Contributor
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Fragesteller

no i did refresh it yesterday

because was doing the same thing this  stared a few days ago
no i did refresh it yesterday because was doing the same thing this stared a few days ago
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 Lösungen 10702 Antworten
Veröffentlicht

Can you please go to about:support in your address bar, and then copy and paste everything there here? It might have to broken into 2 or 3 different posts

Can you please go to about:support in your address bar, and then copy and paste everything there here? It might have to broken into 2 or 3 different posts
Mary
  • Top 25 Contributor
Veröffentlicht

Fragesteller

Version 66.0.3 Build ID 20190409155332 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 OS Windows_NT 6.1 Profile Folder C:\Users\Mary\AppData\Roaming\Mozilla\Firefox\Profiles\921ylo74.default-1492545731474-1555242596488 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 Enabled by default Web Content Processes 2/8 Enterprise Policies Inactive Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports Report ID Submitted

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(adapter LUID: 000000000000cddc) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_

Version 66.0.3 Build ID 20190409155332 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 OS Windows_NT 6.1 Profile Folder C:\Users\Mary\AppData\Roaming\Mozilla\Firefox\Profiles\921ylo74.default-1492545731474-1555242596488 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 Enabled by default Web Content Processes 2/8 Enterprise Policies Inactive Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports Report ID Submitted All Crash Reports Firefox Features Name Version ID Firefox Monitor 2.8 fxmonitor@mozilla.org Firefox Screenshots 35.0.0 screenshots@mozilla.org Form Autofill 1.0 formautofill@mozilla.org Web Compat 3.0.2 webcompat@mozilla.org WebCompat Reporter 1.1.0 webcompat-reporter@mozilla.org Extensions Name Version Enabled ID 404 Bookmarks 1.7 true {5f8d31ba-47fb-4b70-bf8d-d2113f6da22f} Ad-Blocker Pro 1.0.41 true {246C9D65-51E6-4B0C-9CCF-B081B7BF9242} Adblock Plus - free ad blocker 3.5.1 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} AdBlockGoogle 1.2 true {90d0632c-4345-444e-9283-5754920f5ac5} Ads Blocker for Facebook 1.0.1 true {1593634b-c2c1-43f4-84d3-e015e8b6b3f3} Bookmark Toolbar Menu Button 1.4 true personal-bookmarks-menu-button-single@codefisher.org Calculator 1.7.3 true {220cdf48-9236-44b1-8590-b95cd0d652da} Clear Browsing Data 2.1.3 true {ce9f4b1f-24b8-4e9a-9051-b9e472b1b2f2} ClearPrivateData 1.5.4 true de@ClearPrivateData Close Tab Button 1.6 true close-tab-single@codefisher.org Emoji Cheatsheet for GitHub, Basecamp etc. 2.0.1 true jid1-Xo5SuA6qc1DFpw@jetpack Emoji collection for any site 1.0.3 true emoj-collection@1.0.1 Emoji Finder 0.1.2 true {2c53b54d-ed80-434d-a3a1-f4693900b312} Emoji keyboard 4.0.1.3 true {847469a1-328f-4bb4-9957-dc4bf259f834} Emoji Keyboard XXL 1.0 true {39de7eb9-6658-460f-beef-4c5ac58a462e} emoji-everywhere 0.1.4 true @emoji-everywhere Empty Cache Button 3.4 true {4cc4a13b-94a6-7568-370d-5f9de54a9c7f} Font Contrast 1.5.1 true {80f6f2e4-eda1-417f-bf54-9645e1e20f5d} Google Selected Button 1.0 true {71a36a35-73cf-4d33-8f9e-3e1b1f838f2a} Google US Search Provider 1.0.2 true {f7d8cc49-b111-43ea-a627-1934526dd442} HTTPS Everywhere 2019.1.31 true https-everywhere-eff@eff.org IBA Opt-out (by Google) 2.0 true optout@google.com IG Helper 1.9.5 true {85603edc-044f-4391-9a95-a94682f449b4} Image Download for Instagram 1.0.0 true image_download_for_instagra@image_download_for_instagra.org image-save 1.2 true {6f99b5da-d696-4a33-8cc4-072873422204} Instagram 2.0 true {fb3b1352-9244-4fb1-b1a2-1331a89b0d9f} LastPass: Free Password Manager 4.26.0.4 true support@lastpass.com Open in IE™ 0.1.2 true jid1-q2yAXbZkz2GZH4@jetpack Reload in address bar 1.8 true {e1ed7a80-7c11-4f7e-968b-79b551a0067f} Remove Facebook Ads 1.0 true {2eb151f4-43c9-46b0-a568-bff4350def78} Remove Facebook Sponsored Posts 0.0.8 true {aa2d4c7b-621a-4aa4-a618-6a1656d06d8d} Search Bookmarks Button 1.6 true tb-search-bookmarks-single@codefisher.org Show/Hide passwords 0.4 true shpassword@shpassword.fr Smart Emoji Keyboard 1.0.5 true {b00b83b0-4cee-4c74-97f5-eb51b46c4c40} Stop AutoPlay Next for YouTube™ 0.1.7 true jid1-nbzaq9ol2hyY64gGe@jetpack Toolbar Button for Facebook 64.1.0 true {72c9fdff-bccd-4fac-a08e-857103c6e721} Tracking & Ad Removal for Facebook™ 1.6.7 true {bb1b80be-e6b3-40a1-9b6e-9d4073343f0b} Unfriend Checker 0.4 true admin@unfriend-checker.com Unicode Emoji 0.5.0 true {b50541ec-17b6-41c8-a30f-9b8d4fec8ab1} Update bookmark 1.4.4 true {08cc31c0-b1cb-461c-8ba2-95edd9e76a02} Wikibuy 0.1.388 true {aff8af88-06a9-4eee-b383-3af08c47b8c8} YouTube Classic 1.3 true {6acd0f4d-ab79-4b79-9b28-8bde65ae355c} Graphics Features Compositing Basic asyncPanZoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled webgl1WSIInfo EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cddc) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 1 Driver Renderer Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9) WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cddc) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_
Mary
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is this what you want?

is this what you want?
Tyler Downer
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You have an absolute TON of extensions. I'm going to say that one of them is the cause. I'd suggest the following course of action:

Remove these add-ons:

  • Ads Blocker for Facebook
  • AdBlockGoogle
  • Adblock Plus - free ad blocker
  • Ad-Blocker Pro
  • Tracking & Ad Removal for Facebook
  • Remove Facebook Ads
  • Remove Facebook Sponsored Posts
  • Google US Search Provider

Then, install these addons:

This will block ads and prevent facebook from tracking you. You don't need multiple add-ons to do this, just these two will do the job.

Then, take a look through all the other add-ons you have installed, and remove any that look suspicious. the emoji ones jump out as potential malware.

Does this fix the issue?

You have an absolute TON of extensions. I'm going to say that one of them is the cause. I'd suggest the following course of action: Remove these add-ons: * Ads Blocker for Facebook * AdBlockGoogle * Adblock Plus - free ad blocker * Ad-Blocker Pro * Tracking & Ad Removal for Facebook * Remove Facebook Ads * Remove Facebook Sponsored Posts * Google US Search Provider Then, install these addons: * https://addons.mozilla.org/firefox/addon/ublock-origin/ * https://addons.mozilla.org/firefox/addon/facebook-container This will block ads and prevent facebook from tracking you. You don't need multiple add-ons to do this, just these two will do the job. Then, take a look through all the other add-ons you have installed, and remove any that look suspicious. the emoji ones jump out as potential malware. Does this fix the issue?
Mary
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NOT SURE YET I JUST RAN SUPERANISPYWARE AND IT HAD 2682 PROBLEM ALL GONE NOW ALSO RUNNING MICROSFT ESSENTIAL FLL SCAN ESSENTIALS

NOT SURE YET I JUST RAN SUPERANISPYWARE AND IT HAD 2682 PROBLEM ALL GONE NOW ALSO RUNNING MICROSFT ESSENTIAL FLL SCAN ESSENTIALS
Tyler Downer
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Ok perfect. After doing that, remove those add-ons and let me know if things are better.

Ok perfect. After doing that, remove those add-ons and let me know if things are better.
Mary
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it appears on myn home page mostly i use comcast.net or Xfinity both in mozilla and Chrome. i went to chrome and tried to sign into myaccount adn this is what i got https://go.trafficrouter.io/?res=mf&original=https%3A%2F%2Fxfinity.ulvh.net%2Fc%2F29332%2F540142%2F9001%3Fsharedid%3D1096865%26subId1%3D140715124FOF1196241001201140%26u%3Dhttps%253a%252f%252fauth.xfinity.com%252foauth%252flogin%253fstate%253dhttps%25253A%25252F%25252Fcustomer.xfinity.com%25252F%252523%25252F%25253FCMP%25253DILC_signin_myxfinity_re&dst=https%3A%2F%2Fauth.xfinity.com%2Foauth%2Flogin%3Fstate%3Dhttps%253A%252F%252Fcustomer.xfinity.com%252F%2523%252F%253FCMP%253DILC_signin_myxfinity_re%26clickid%3DUfgWMR1-OxyJWPnxTp3WVUkrUklzLi3dw2N-z00%26irgwc%3D1%26CMP%3DAFF%3AXFM&brid=&dstsig=zjh3h7RG6VZMXj6RqO3zjRw%3ARMlx3U
Mary
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Fragesteller

The link you clicked on is malformed. Contact the editor of the originating page.

The link you clicked on is malformed. Contact the editor of the originating page.
Mary
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Fragesteller

i changed my password for comcast

today
i changed my password for comcast today
Tyler Downer
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Did you follow the steps I gave you?

Did you follow the steps I gave you?
Mary
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Fragesteller

i refreshed firefox and so far so good but time will tell

i refreshed firefox and so far so good but time will tell
Mary
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Fragesteller

yes

i removed some add ons yes
yes i removed some add ons yes
Mary
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Fragesteller

nope this is wha i just got in my xfinity home page. ttps://go.trafficrouter.io/?res=mf&original=https%3A%2F%2Fxfinity.ulvh.net%2Fc%2F29332%2F540142%2F9001%3Fsharedid%3D1096865%26subId1%3D140715124FOF5352061572649937%26u%3Dhttps%253a%252f%252fmy.xfinity.com%252f%253fcid%253dcust&dst=https%3A%2F%2Fmy.xfinity.com%2F%3Fcid%3Dcust%26clickid%3D0xpR9O1PtxyJRo0xTp3WVUkrUklzLf3Bw2N-z00%26irgwc%3D1%26CMP%3DAFF%3AXFM&brid=&dstsig=WZF0NzQ0WydORfCzUw0kDX2t1PV2gv