bp-cc072535-75ce-4bad-bbaa-84f4a0190321 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

Did you set up the settings to clear browser history? That is known to cause issues.

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

History is set to "Remember history".

Places Database Integrity: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 102400KiB + The database has been vacuumed + Final database size is 92160KiB > Task: stats + Places.sqlite size is 92160KiB + Favicons.sqlite size is 21280KiB + pragma_user_version is 52 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 73636 unique pages + Table moz_places has 91984 records + Table moz_historyvisits has 375149 records + Table moz_inputhistory has 39 records + Table moz_hosts has 0 records + Table moz_bookmarks has 176977 records + Table moz_keywords has 1 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 6 records + Table moz_annos has 745 records + Table moz_items_annos has 184 records + Table sqlite_stat1 has 20 records + Table moz_bookmarks_deleted has 0 records + Table moz_meta has 5 records + Table moz_origins has 6384 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_origins_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex + Index moz_places_originidindex > Task: _refreshUI

Good, no issues.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Just let the browser sit for a few minutes. Then close it. Is the problem still there?

Yes.

Crash report from shutdown from safe mode: bp-1308de09-e12c-4951-b07c-2b49e0190321

bp-1308de09-e12c-4951-b07c-2b49e0190321 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

SafeMode 1

I called for more help.

Your places.sqlite database is quite large with 92 MB and you also have a lot of bookmarks (176977) and history visits (375149). This can cause some action to take more time then is available before Firefox and cant be seen as a hang that initiates a forced shutdown (crash). Maybe consider to cleanup some older history.

+ Initial database size is 102400KiB
+ The database has been vacuumed
+ Final database size is 92160KiB

> Task: stats
+ Places.sqlite size is 92160KiB
+ Favicons.sqlite size is 21280KiB
+ History can store a maximum of 73636 unique pages
+ Table moz_places has 91984 records
+ Table moz_historyvisits has 375149 records
+ Table moz_bookmarks has 176977 records

I cleared all my history. It seems that my bookmarks have been duplicating and reduplicating. Is that a known issue? How do I de-duplicate?

Thanks,

Ron