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Can't log into bank account. Was told problem w/ Firefox & to use a different browser. Started a month ago.

  • 5 Antworten
  • 1 hat dieses Problem
  • 9 Aufrufe
  • Letzte Antwort von cor-el

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Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638.

According to the bank, the problem was reported to Firefox and not resolved.

Alle Antworten (5)

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It is possible that you block essential JavaScript.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

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Thx! Disabling content blocking and Adblock Plus did not work. Same error message. I will try disabling all extensions & restart Firefox later. According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!

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EmilyBooth said

According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!

How and where?. By Firefox input or Bugzilla.mozilla.org for example?

Firefox is the name of the web browser as Mozilla is the company.

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Just repeating what I was told.

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This issue can also be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear