Not able to open links in Thunderbird 52.9.0
I have followed the steps outlined in
https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working
But the link for Standard Diagnostics is not working.
I have recieved an email from Groupon and the links do not work. I have also tried emails from other sources and they are not working either.
Below is the Trouble Shooting information from Thunderbird:
Application Basics
Name: Thunderbird Version: 52.9.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180629153814 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-f1defc99-adaa-45bf-ab18-70aa90180620 (6/20/2018)
Extensions
Lightning, 5.4.9, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.9.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 54e1db21-1b4b-4cd3-9151-73c622789d8
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1530886807
places.history.expiration.transient_current_max_pages: 122334
security.sandbox.content.tempDirSuffix: {5cdc7910-4637-45de-be1e-889925c40d98}
Graphics
GPU #1
Description: AMD Radeon R7 Graphics
Vendor ID: 0x1002
Device ID: 0x9874
RAM: 512
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 21.19.414.1280
Driver Date: 3-19-2017
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R7 Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Alle Antworten (9)
Please test 52.9.1 and post your results. Thanks.
I am now on 52.9.1 and it still does not work. I click on "Shop Now" button and nothing happens.
The standard diagnostics link works for me, it goes to this address. http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird
Please try the link and see if it works for you. It may be relevant.
Hover your mouse over the groupon shop or whatever the link button is.
In the status bar at the bottom of the Thunderbird windows, what link is displayed? Does it start with HTTP? HTTPS or something else?
Right click the button in Thunderbird. From the menu that appears select copy link location. Return to this thread and paste into a reply so I can see the actual link. Also paste the link into the bar at the top of your browser and press enter. Does the link open?
In my case with groupon promo email and using 52.9.1, hovering produces nothing in status bar (unlike with other email senders). It's as if there were no links at all.
Matt said
The standard diagnostics link works for me, it goes to this address. http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird Please try the link and see if it works for you. It may be relevant. Hover your mouse over the groupon shop or whatever the link button is. In the status bar at the bottom of the Thunderbird windows, what link is displayed? Does it start with HTTP? HTTPS or something else? Right click the button in Thunderbird. From the menu that appears select copy link location. Return to this thread and paste into a reply so I can see the actual link. Also paste the link into the bar at the top of your browser and press enter. Does the link open?
I performed all of the steps in the standard diagnostics and I still have the same issue.
When I hover over the link, nothing shows at the bottom for the HTML. If I go to "View/Message Body As / Plain Text" I see the link and I can then click on the link and have it open in Firefox. Going back, to the original setting, the link does not work.
I have the same problem. Using 52.9.1. Messages from Groupon. Links do not work. Thunderbird knows that its a link as it changes the cursor. BUT the link contents are blank. Looking at the source of the message, the URL begins with a linefeed. The '<' of the link is separated from the 'http' by a blank line.
As in: < https://url.....url>
Apparently Thunderbird is (correctly) not parsing this as a valid URL. This behavior seems to have started with a recent update. Maybe 52.9.0 or 52.9.1. Browsers appear to accept these mal-formed URLs as when I use a web email client, the links appear to be valid and are functional.
I've been trying to contact Groupon to inform them about these bad URLs, but so far no luck. I only get to the normal CSR people and no-one in there IT or Web support group..
Doing a google search of "whois groupon" I find from the whois.com website the following information, try one of these: Registrant Contact Name: Systems Administrator Organization: Groupon, Inc. Street: 600 W. Chicago Ave City: Chicago State: IL Postal Code: 60654 Country: US Phone: +1.3128705288 Fax: +1.3122757757 Email: email@groupon.com
Actually this email might be better email@groupon.com