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Firefox crashes

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Find attached document. It´s been hapening during last days that appears this message when trying to watch any video. I have an Imac Os High Sierra 10.13.4 and a Firefox ESR 52.0.2 (64 bit). Thanks for helping me.

Find attached document. It´s been hapening during last days that appears this message when trying to watch any video. I have an Imac Os High Sierra 10.13.4 and a Firefox ESR 52.0.2 (64 bit). Thanks for helping me.

Mehr Details zum System

Installierte Plugins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 18.011.20040
  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 29.0 r0

Anwendung

  • Firefox 52.0.2
  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Firefox/52.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/52.0.2/Darwin/es-ES/

Erweiterungen

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Ecosia — The search engine that plants trees! 3.4.5 ({d04b0b40-3dab-4f0b-97a6-04ec3eddbfb0})
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • signTextJS plus 0.8.7 (jid1-FkPKYIvh3ElkQO@jetpack)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription:
  • adapterDeviceID: 0x1622
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'TileHeight': 1024, u'TileWidth': 1024, u'AzureFallbackCanvasBackend': u'none', u'ApzWheelInput': 1, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • webglRenderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
Shadow110 1072 Lösungen 14836 Antworten
Veröffentlicht

Hi, no upload yet. Is there a reason you are on version Firefox 52.0.2 and not on current release 52.8.0esr ??

Notice with your info there is not a lot of features that your video chip does. It does not benchmark well also : http://gpu.userbenchmark.com/Compare/Nvidia-GTX-660-vs-Intel-Iris-Pro-HD-6200-Desktop/2162vsm30277

Video card drivers are the main issues that cause crashes. What your card shows is ok on this end but little to look at.

Have you tried Safe Mode :

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Hi, no upload yet. Is there a reason you are on version Firefox 52.0.2 and not on current release 52.8.0esr ?? Notice with your info there is not a lot of features that your video chip does. It does not benchmark well also : http://gpu.userbenchmark.com/Compare/Nvidia-GTX-660-vs-Intel-Iris-Pro-HD-6200-Desktop/2162vsm30277 Video card drivers are the main issues that cause crashes. What your card shows is ok on this end but little to look at. Have you tried Safe Mode : *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Advanced > General) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?

Geändert am von Shadow110