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Firefox has stopped working

  • 2 Antworten
  • 2 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von FredMcD

Popinjay42
Popinjay42
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Firefox always says that it has stopped working immediately upon my trying to turn it. This has happened even after a new install.

I cannot update windows further as I am using Win 7, but windows is fine. That is not the issue. Chrome, for example works. So does IE. But there are some pages on which FF works better.

I cannot do a refresh because the program will not run in the first place.

I really need help with this because a work site works better with FF.

Firefox always says that it has stopped working immediately upon my trying to turn it. This has happened even after a new install. I cannot update windows further as I am using Win 7, but windows is fine. That is not the issue. Chrome, for example works. So does IE. But there are some pages on which FF works better. I cannot do a refresh because the program will not run in the first place. I really need help with this because a work site works better with FF.

Alle Antworten (2)

Shadow110
Shadow110
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Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

Test.... If an issue please make a New Profile and test..... https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
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What's your computer system and Firefox version?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?