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It is a private question, so how do I achieve this, in this forum?

  • 4 Antworten
  • 2 haben dieses Problem
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  • Letzte Antwort von Happy112

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Will this go to a Mozilla' Firefox forum. I only ask because this is a sensitive type issue, and I do not see where it describes the process?

Will this go to a Mozilla' Firefox forum. I only ask because this is a sensitive type issue, and I do not see where it describes the process?

Alle Antworten (4)

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Yes, all official support is done on a public forum. If you do not want to describe the problem in that setting, you may consider a paid service instead, or check with a friend who is discreet.

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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 25.0 r0 Shockwave Flash 23.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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If you can explain the problem in general, we may be able to offer some advice.

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