Login Gmail by firefox, have no message just crash queention.
Attachment file is to use gmail receivers, the attachment file pdf file print out such a message will appear. Also sometimes used when filrfox sign in gmail, when firefox will suddenly shut down and not jump out of any message, what is the problem? It bothered me for a long time
AdapterDeviceID: 0x0000
AdapterSubsysID: 00000000
AdapterVendorID: 0x0000
Add-ons: unloadtab%40firefox.ext:0.24.7.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.2
AvailablePageFile: 5367279616
AvailablePhysicalMemory: 1459396608
AvailableVirtualMemory: 1533992960
BIOS_Manufacturer: HP
BlockedDllList:
BreakpadReserveAddress: 61669376
BreakpadReserveSize: 67108864
BuildID: 20150812163655
CrashTime: 1440378745
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1]: Failed to create similar cairo surface! Size: Size(1019,628) Status: 1|[1][GFX1]: Failed to create similar cairo surface! Size: Size(7,7) Status: 1|[2][GFX1]: Failed to create similar cairo surface! Size: Size(64,64) Status: 1
InstallTime: 1439896624
Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion:
D3D11 Layers- D3D9 Layers-
OOMAllocationSize: 16384
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1440377843
SystemMemoryUsePercentage: 66
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20150402.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4094,"isWow64":false,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"5.2","servicePackMajor":2,"servicePackMinor":0,"installYear":2013,"locale":"zh-TW"},"hdd":{"profile":{"model":"HP LOGICAL VOLUME","revision":"1.86"},"binary":{"model":"HP LOGICAL VOLUME","revision":"1.86"},"system":{"model":"HP LOGICAL VOLUME","revision":"1.86"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":null,"vendorID":"0x0000","deviceID":"0x0000","subsysID":"00000000","RAM":null,"driver":"RDPDD","driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"zh-TW","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"dom.ipc.plugins.asyncInit":false},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16665},"addons":{"activeAddons":{"unloadtab@firefox.ext":{"blocklisted":false,"description":"Unload inactive tabs, save resources.","name":"UnloadTab","userDisabled":false,"appDisabled":false,"version":"0.24.7.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16668,"updateDay":16668}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"預設佈景主題。","name":"預設","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16665,"updateDay":16668},"activePlugins":[{"name":"VMware Remote Console Plug-in","version":"5.1.0.34738","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16392},{"name":"VMware Remote Console and Client Integration Plug-in","version":"4.0.0.16081","description":"VMware Remote Console and Client Integration Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2011"],"updateDay":15366},{"name":"Google Update","version":"1.3.24.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16422},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14089},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"Java(TM) Platform SE 8 U40","version":"11.40.2.26","description":"Next Generation Java Plug-in 11.40.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_40","application/x-java-bean;jpi-version=1.8.0_40","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.40.2","application/x-java-applet;javafx=8.0.40"],"updateDay":16525},{"name":"Java Deployment Toolkit 8.0.400.26","version":"11.40.2.26","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16525},{"name":"Foxit Reader Plugin for Mozilla","version":"2.2.3.402","description":"Foxit Reader Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf"],"updateDay":15797}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8395272192
TotalPhysicalMemory: 4292513792
TotalVirtualMemory: 2147352576
URL: https://mail.google.com/mail/u/0/?tab=wm#inbox/14f51e3bd4082315?projector=1
Vendor: Mozilla
Version: 40.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 :
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Pgm (RDM) : 2 : 4 :
MSAFD Pgm (Stream) : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C17E713C-C390-43D9-A795-418468157773}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C17E713C-C390-43D9-A795-418468157773}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3538E001-C071-4B6B-944A-68A410F75CE7}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3538E001-C071-4B6B-944A-68A410F75CE7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C9741FDF-5FBA-4CFD-83A5-5D8DBC2BDCEE}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C9741FDF-5FBA-4CFD-83A5-5D8DBC2BDCEE}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{775A79EA-290C-4C64-900B-696681C33BA0}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{775A79EA-290C-4C64-900B-696681C33BA0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{071533C1-C082-43EC-9A26-C0BFCDAE5905}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{071533C1-C082-43EC-9A26-C0BFCDAE5905}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A00426BF-98EC-48CD-98BD-E6AA61A89EF2}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A00426BF-98EC-48CD-98BD-E6AA61A89EF2}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: zh-TW
報表中另包含程式錯誤關閉時的狀況資訊。
Alle Antworten (1)
It might be hardware acceleration, try safe mode:
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.