Slider images are cut off 20%-80% of height, was fine in 34
On our website we have a slider with about 10 images that have always worked. Now, users who installed the Firefox update to 35.01 can't see the full images. Instead, some images are cut off 20%-80% of the way down on the slider, whereas others are untouched and completely visible. Size/type of image has no bearing.
Has anyone else experienced this?
Ausgewählte Lösung
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
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No, but if you open up the Web Developer tools and check the Console, are there any error messages related tot he image or the Javascript for the slider?
Ausgewählte Lösung
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
sjcsteve said
On our website we have a slider with about 10 images that have always worked. Now, users who installed the Firefox update to 35.01 can't see the full images. Instead, some images are cut off 20%-80% of the way down on the slider, whereas others are untouched and completely visible. Size/type of image has no bearing. Has anyone else experienced this?
guigs2 said
No, but if you open up the Web Developer tools and check the Console, are there any error messages related tot he image or the Javascript for the slider?
Thanks for the response. I checked and didn't see any errors, but I'll be using this plenty for future issues so I appreciate it!