Firefox supportforum

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

In the recent update to Mozilla, all of my shortcuts disappeared. I had many, and can`t remember them all. Is there any way to restore my shortcuts from what they were a month ago? If not, I will switch to Edge.

How do I disable the mozilla.com news popups? I keep getting annoying news popups with Mozilla.com written at the top of the popup. Todays was USAToday. I did not request this and I want it gone.

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Hello, dear Firefox Help people!

I keep a lot of tabs open in my Firefox browser (121.0 64-bit for Windows 10). Starting just recently, if I closed Firefox by clicking on the "X" in the upper-right corner of the window, then the next time I start Firefox it opens without my tabs! (It never used to do this before...) It's very disconcerting, but I found that if it starts up without my tabs, Ctl+Shift+N will open Firefox in another window--with all my tabs! I can then close the original window (the one without my tabs), and go on using Firefox in my normal way.

If I have Firefox running with my tabs present, and I close Firefox by using Ctl+Shift+Q, the next time I re-open it, all the tabs are there. (That's also the case when I close Firefox using the three-line menu and "Exit".) But I used to be able to close Firefox by simply clicking on that "X" in the upper-right corner of the window, and next time I started Firefox it would open with all my tabs intact. I'd like it to work that way again... What must I do to get it to return to working that way?

(Please note that under Settings/General/Startup, I do have "Open previous windows and tabs" checked...)

Thank you for any help you can provide...!

Okay, I am unable to get into my bank online even after doing steps to fix Error code: PR_CONNECT_RESET_ERROR checking the site, it says this is at firefoxes end

I have a very fast internet connection, 200 mbps and everything else on both my laptop and my mobile phone are working fine but Firefox is very slow. Pages load ok but videos will play for a short time and then freeze never to continue and downloads are painfully slow, 2 to 4 mbps. Edge and Chrome download normally and videos play with no issue. I need this fixed or Firefox is going bye bye!

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm importing from the newly created csv file as instructed by firefox.

Blank Page when clicking on tracking link from UPS website, https://www.ups.com/track?loc=en_US How do I fix this ? Thanks

After the last couple of updates Firefox will not wrap words in view source screen(CTRL+U). This makes the info very difficult to read as most lines of code run off the screen. How do fix this? Thanks.

Hello, I want your help! Because I want to change the appearance of checkboxes to toggles without affecting the other checkboxes (like rounded checkboxes) using userChrome.css in Firefox.

I'm not friend with CSS, because I don't know much about programming. So, please write me a correct CSS code in a comment.

The attached screenshot will explain my demands:

I had ~500 saved logins on Firefox prior to it updating to version 121.0 - now I have 15.

Firefox Lockwise app on iPhone still shows all my saved passwords.

How do I get these back and why have you deleted them?

I am trying to migrate from a very old version of Firefox (v. 55) to the current one, but there is an app that is more helpful to me that all the other features combined. That is the "Tab Grouping" app that will not run in any version of FF higher than v. 55.

In my work, which often includes a tremendous amount of research, I need to be able to quickly go from one group of tabs to another. If I had to open all these sites manually, that would take the better part of the day and frankly I don't have near the mental capacity to remember the tremendous number of tabs. I have had a couple replies (Thanks!) to this question sometime back, but unfortunately none were even close in performance.

So, can anyone direct me to an app that will allow very quick movement from different sets of windows/tab groups (please see screen shots below)? Is there anyway that I can get this app to work in Legacy mode? I have several other old apps that work perfectly well in this mode.

I've asked this before with no help but I'll try again, why can't I get my email registered as safe to come in as safe senders inbox instead of in my junk mail. I've asked before with no response and don't believe there will be one this time either but one never knows. All I can do is try. Terry Penton

Is it possible for a big tech company like Apple to release a web platform that is not compatible with Firefox? Firefox is not supported by Apple School Manager (https://school.apple.com) i.e. a web platform designed for educational institutions (PA). Is it legal? Is it possible to make a claim to EU institutions? Thank you