Firefox supportforum

Hi everyone.

Since updating to the latest version of Firefox, I can't see anything displayed on the Youtube website.

When I open a tab and navigate to Youtube, I can see faint grey placeolders in the background, but no images or text (screenshot attached).

Does anyone know why this is happening?

Thanks.

Hello, I have two questions about private windows.

First, on the Home tab it says: "Firefox clears your search and browsing history when you close all private windows"

but what happens if Firefox crashes during a private window session? Will some remnants of your activity remain in some files, as Firefox did not have the chance to clear data as it normally would when closed gracefully?

Second question, when in private mode, does Firefox write data to either favicons.sqlite or places.sqlite (even if only temporarily)?

Thanks.

It only happens in Firefox. I can't open any website on Firefox , even google.com . However, the following link is what opens instead : "http://www1.cdnsure.com/?tm=1&subid4=1677529420.0141530000&KW1=Google%20Cloud%20CDN&KW2=CDN%20Solutions&KW3=CDN%20Video%20Provider&searchbox=0&domainname=0&backfill=0"

idk what's that "www1.cdnsure.com" website .

Despite have used Firefox for many years, I am still not completely clear on why there are two separate areas for cookie settings, and how everything works together. In Cookies and Site Data: I check Delete cookies and site data when Firefox is closed. In Manage Exceptions, the listed domains I choose will not be deleted, but all other domains will. Correct? In History: I uncheck Always use private browsing mode, and I check Clear History when Firefox closes. In the Clear Recent History box, I uncheck Cookies and Site Settings. Question: Will be above choices in both areas get me where I want to be, which is retaining cookies for chosen protected sites, while deleting cookies for all others whenever Firefox is closed? If this is where a lot of people want to be, why are these choices presented in such a complicated way? If relevant, under Enhanced Tracking Protection I choose Custom, and leave all the boxes checked. The sites I choose to use seem to perform well with this option. Is this Security & Privacy area in Settings in need of reworking for ease and clarity?

I recently switched over to using an SSD, and I am trying to do everything I can to prevent unnecessary writing to that drive. I've already found instructions for moving the location of Firefox's Cache files to my secondary HDD, but I haven't been able to do the same for Cookies; they're still being stored on my C: drive, in the AppData folder.

Is it possible to change the path that Firefox uses to store Cookies? If it is possible, how?

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to speak (screenshot attached). Also, there is an unnatural widening between the lines of text on the same websites (screenshot attached). This does not appear on other browsers. What can I do to correct it?

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in.

Strangely, the log in page appeared more as a "create account" page, that is to say, it asked for an email, my full name, and to create a password.

I called support while still sitting on the page, we reasoned that if I tired to "create account" with my existing email that I was using, logically, i would get an error saying that I already had an account using that email, so I continued and to my surprise--I logged in.

However, I cannot view any of my personal information, nor the items I had saved in my cart or any type of payment information.

Mind you, I had an conflict with the Feb update to Firefox and Walmart which was similar except that I can see the image of a cart on the cart and purchase history page, at that time there were no images, but it seemed to sort itself out over a couple of hours.

As with that error, I logged into Walmart with Chrome, using the new password and am able to view all my information. I can also log into the ap with my new password, and view all my information. I simply can't log into it with Firefox and see anything, it's almost as if did create a new accoiunt, except that I can log in with the new password and view all my information in Chrome and the ap on myh phone.

To sum it up, I changed the password in Firefox, the new password works in all three cases except in Firefox I cannot view my personal information.

I do not have a screenshot of the page when I first tried to log back in with Firefox, though it was odd and somewhat unexpected.d The only way to change my password now is in Chrome, or the ap, so I cannot say if that screen would appear again or not or what would happen.

Nevertheless, I understand that Walmart.com has become a "known issue" for a lot of people. I contacted, supposedly, their IT support and was told that it would probably fix itself, more or less.

Still, I thought to post this just in case.

Thank you.

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

Hi, I recently needed to wipe my drive and reinstall my windows install. Since i was connected to a Firefox account and enabled sync i thought that all my extensions and bookmarks would show up when i logged back in on my newly reset computer. But problem is that i just logged in and nothing is sync, i lost everything! Is there any way to get it back somehow or is everything lost?

Thank you!

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

I really often need to copy/paste from a terminal opened in my browser. Because the shortcut for copying in a terminal is always Ctrl+Shift+C, it's a mess to have instead Firefox opening Inspector from devtools.

How can I disable this shortcut ?

I've tried to update some about:config settings but it doesn't seem to be helpful and old working correctives add-ons are not supported anymore.

bold text I need to save all of my bookmarks and history so I can add them back in after wiping and reinstalling Windows 10 and then reinstalling Firefox on my computer. How do I do that?

Two updates ago, I had an issue where if I used any Google web products, I had weird network problems that just didn't go away (4000ms ping spikes every 5 packets). I noticed it was only when I was using Firefox, so i tried disabling add-ons and extensions, it still happened. I opened it in safe mode, it still happened. I tried using Chrome and Edge, both did not cause issues.

I reset my Firefox completely (There was some custom CSS to put tabs on bottom, where they belong) and it was perfectly fine! No issues! Everything was great for a few days!

Then you guys updated things again... and it was back... so I reset my Firefox again, and even straight out of the box, its still causing the issue, but now only when using google products, with or without add-ons, there is no custom CSS anymore either.

I do not know why its an issue, but it is, and it is ONLY with Firefox, and I really do not want to switch to Chrome or Edge... It also persists after Google is closed, until I restart Firefox.

I am unsure of specifically why this is happening now, but it is a MAJOR problem for me

Hi, I have been using an extension that helps with my school's website for years and now for some reason it has been taken off the firefox store. It's still up on chrome and edge and all of the Dev's other add-ons are still up, its only this one on firefox. I emailed the dev and he sent me the zip file and I've been having to install it as a temporary add-on with the .json file every time i open firefox and its getting really annoying after a year of doing this. How can I just install it permenantly?

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

My homepage has shortcut links to various sites. Those which I visit frequently I have pinned to the page. I would like to be able to add and pin other websites to the page. The only option that appears to available is to go through all the unwanted ones to dismiss them and wait on serendipity to produce the ones I want to keep. All the advice online to the same question is support for Android.

I've attached an image of what's happening to me. Since last update, the toolbar is 50% allocated to blank space which cannot be used.

For example, I cannot drag to resize the search box across to the left side of the toolbar (which is where I like it), nor can any item be dragged or placed there.

I'm pondering (if I know how) installing an older version and preventing updates etc.

Is there another solution? Is anyone else seeing this?

Any tips would be hugely appreciated.

Cheers, Matt (Australia)

Maybe this is obvious and I just don't know the proper terms to find a solution, but I've recently lost the little loading icon that spins in the left hand corner of a tab when you load a site (see gif). No idea what happened to it, but I've tried refreshing and reinstalling to no avail. Yesterday I reinstalled Windows 10 on my machine (not because of this) and it worked correctly until I booted up this morning and it's switched back to that weird icon. Any ideas how I might fix it? Could something like a windows update have messed it up? I miss that little spinney icon more than I would have expected.