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How do I write to Mozilla for help?

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution. Here is my … (læs mere)

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution.

Here is my story (nightmare)... When I try to launch my credit union, Navy Federal, the following appears on my screen.

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.859ec817.1618087497.20456bf6

I can launch other web sites with Firefox AND i can launch Navy Federal with other browsers. On subsequent attempts to launch Navy FCU, I always get the same Access Denied message, however, the Reference # changes. THANK YOU!!

Stillet af tcraw for 5 timer siden

Seneste svar af jscher2000 for 49 minutter siden

Unable to access most sites

Hi, I'm new to firefox, I'm trying on this new linux based config to change from chrome to firefox, and I've got an error on most of the different website I'm trying to j… (læs mere)

Hi,

I'm new to firefox, I'm trying on this new linux based config to change from chrome to firefox, and I've got an error on most of the different website I'm trying to join : "Hmm. We’re having trouble finding that site." For short it's the server not found error, but I can access thoses websites from an other browser.

I'd like to solve this problem, I already tried ipv6 disabling, and dns prefetching enabling from this help page : https://support.mozilla.org/en-US/kb/server-not-found-connection-problem and it still not resolve my problem.

It often resolve alone half an hour after I started firefox, but it is way too long...

Thanks a lot for helping me !

Matthieu

PS : domains I can't access : github, my school website, youtube sometimes...

Stillet af matthieu.escande for 1 dag siden

Seneste svar af FredMcD for 58 minutter siden

Lost tabs

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compar… (læs mere)

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compare prices), couldn't restore the session and had no history. After a dramatic and prolonged freakout, I actually found help on this site and managed to open the correct upgrades.jsonlz4 files with the jeffersoncher scrounger website. I meant to save all of the links in a word file since I no longer trusted firefox to open my tabs after an update, but real life happened. I kept putting it off and was content to have the tabs on hand as a list on the scrounger website. But then ANOTHER automatic update happened and now I no longer find the old .jsonlz4 file - I have a few really old ones (from 2017 and 2019) but the one from around the time period of the first tab loss only has tabs about restoring lost history. I now, just as before, again have no history to find the tabs with the books I want that way. My question is: I would very much like to have those tabs back - some of those books were meant as gifts and finding them the analog way is possible, but very time-consuming. Is there any way I could find the correct .jsonlz4 file (I even remember the date it was modified as shown in file explorer - or should I just give up the whole affair as lost and no longer waste time on it? I'll try reinstalling firefox after I post this message, but given that it didn't work last time, I'm not very optimistic.

Thanks in advance, all the best Ana

Stillet af ana.perpar for 4 dage siden

Seneste svar af jscher2000 for 1 time siden

Adblock Plus - is it safe? Why Mozilla doesn't recommended it? I used it in the past some years ago but now I am scary about safety

Dear Community, I would like to download this extension: https://addons.mozilla.org/pl/firefox/addon/adblock-plus/ I would like to know how it works. If I will install th… (læs mere)

Dear Community,

I would like to download this extension: https://addons.mozilla.org/pl/firefox/addon/adblock-plus/ I would like to know how it works. If I will install this extension my firefox will be check hashsum for the files of this extension automatically? Or maybe public key of the organization/company who created Adblock Plus extension? How it is work? Can you tell me? I hope that people from Mozilla now read this and can answer for my question. This is very important for me.

Next question is to Adblock Plus extension. I can read this information: "This add-on is not actively monitored for security by Mozilla. Make sure you trust it before installing" so my question is why Mozilla don't recommended this extension? This extension now use 6,678,297 people so this is huge count. It is possible that this extension is not safe and these people now use malicious software? Why on dedicated website for this extension I can't see company name? Why this company is not verified by Mozilla? So my sugestion for people from Mozilla is to change this and check this extension or maybe add some information on website for this extension.

So I should install this extension? My friend use this on Google Chrome and he recommended me this software but I don't know if this is exatcly the same version. Maybe Chrome has verified Adblock Plus software and this is safe but Mozilla didn't verified this and this can be dangerous software because this can be not exactly the same version?

Next question is to adblocker. Why Mozilla can't make their own software to block all annoying ads and due to fight with malware? Example Opera browser have own buil-in adblocker. Why firefox can't do this? Maybe people from Mozilla should do this? This can be helpful because if this can be happen I will be not install any 3rd party software for firefox anymore and I will be safe. Maybe I can send somehow this suggestion to people from Firefox?

I hope that you can help me.

Yours faithfully, Peter

Stillet af Peter for for 1 måned siden

Seneste svar af jscher2000 for 1 time siden

Incomplete Page Loading

Web pages don't load completely, I get green areas and places where all the letters and characters don't show up. This was after an Edge update. Thanks, Bill … (læs mere)

Web pages don't load completely, I get green areas and places where all the letters and characters don't show up. This was after an Edge update.

Thanks, Bill

Stillet af billorchard for 15 timer siden

Seneste svar af ·´¯`·...¸>-)))º> ~dbben for 1 time siden

Firefox suggestion to make built in Adblocker like in Opera browser

Dear Mozilla Community, I would like to suggest you to make built in adblocker in Firefox. For example Opera have this feature so we don't need install any extension. Peo… (læs mere)

Dear Mozilla Community,

I would like to suggest you to make built in adblocker in Firefox. For example Opera have this feature so we don't need install any extension. People from Mozilla read subjects in support.mozilla.org? If not where I can send my suggestion?

P.S. I wanted to install Adblock Plus extension but I am afraid about safety so better option is to make built in adblocker to protect from malware. I think that this can be direction in good way.

Yours faithfully, Piotr

Stillet af Peter for 2 uger siden

Seneste svar af TyDraniu for 3 timer siden

Becoming impossible to use websites

Reached the end of my tether. Recently Firefox has been stopping me loading up certain websites in full. For instance BBC Sounds - the play buttons won't work. Times a… (læs mere)

Reached the end of my tether. Recently Firefox has been stopping me loading up certain websites in full. For instance BBC Sounds - the play buttons won't work. Times and Guardian comments won't load.

Now flickr will not let me log in using Firefox.

This only happens with Firefox "pure". If I use private browsing, I don't have a problem.

It's nothing to do with addons; I've disabled all those. I've followed all of the instructions on the solve page; no effect. And even Firefox itself won't let me log in, saying that cookies need to be enabled; well, again, I've done everything that the website suggests, and it reads exactly as the website suggests, but nothing.

I confess I'm not good with these things so need pretty close instructions. But I've no idea why it's getting worse and worse. There was a power cut earlier but that seems as a side-effect to have thrown me out of flickr - and every time I try to log back in the site just sits there with address and password filled in.

Stillet af vastarena for 1 dag siden

Seneste svar af RageE1der for 3 timer siden

Complete uninstall and reinsrtall keeping all settings, bookmarks, addons, etc.

Using the latest 87.0 (64-bit) on a Windows 10 PC. I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be… (læs mere)

Using the latest 87.0 (64-bit) on a Windows 10 PC.

I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be reloaded. When I switch to a different tab the other tabs crash. Ads and videos crash the tabs. Firefox session crashes all the time too.

I believe something is corrupted and would like to do a complete cleaning of Firefox and install fresh while being able keep all my settings, bookmarks, preferences, addons, plugins, themes, etc.

I need complete step by step instructions or video to help me.

Installed plugins: Adblock Plus - free ad blocker Ant Video downloader Chirr App Copy All Tab Urls Google Translator for Firefox New Tab Homepage PriceBlink Coupons and Price Comparison RoboForm Password Manager Save Image In Folder Tab Session Manager Take Webpage Screenshots Entirely - FireShot TinEye Reverse Image Search Video DownloadHelper WebP image converter

Stillet af rogue7474 for 12 timer siden

Seneste svar af strafy for 9 timer siden

tooltips are not showing

I recently had to restore my computer to factory setting and Firefox was one of the first things I reinstalled when I was done. Everything seems to be working except that… (læs mere)

I recently had to restore my computer to factory setting and Firefox was one of the first things I reinstalled when I was done. Everything seems to be working except that when I put my cursor over a tab or an extension button instead of a tool tip it just shows and empty box. It's always showed a tool tip so I don't know why it started doing this now.

Stillet af gothicweasel1 for 13 timer siden

Seneste svar af strafy for 9 timer siden

Tabs, browser crashing and occasionally computer bluescreening

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for … (læs mere)

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for a split second). My browser also occasionally crashes, and even more infrequently my entire computer will crash which usually happens after series of tabs crashing in a row. It may be a ram issue but I have no problems with any other programs on my computer so I doubt that.

c0e7215a-1393-406b-8a67-147d5875e60c 24916245-8615-436a-97d1-8a4045efa3f4 90579814-e096-4c5b-b875-2b97eba62793 bc645de2-c2a1-4bf5-98ef-9e23e2842693 dfa986be-eff2-4981-a3b4-ac7aadb0007d c83528b0-33b3-4c93-ae05-f5f6e79c1f99 13bc20d6-8e51-481d-a79a-d301664fd715 033b0a3b-54a9-4787-89ee-bc2c17756055 827b743c-7392-4c8c-aa74-9737ee91950a

Stillet af bobalbertisntmyrealname for 20 timer siden

Seneste svar af FredMcD for 11 timer siden

Does Firefox for Windows 10 have a built-in ad blocker? (not wanting add ons)

I cannot find any specific areas in settings that show there is "ad blocking" options. I assume there is no ad blocking options without having to get an ad blocking add o… (læs mere)

I cannot find any specific areas in settings that show there is "ad blocking" options. I assume there is no ad blocking options without having to get an ad blocking add on, correct?

I have not been using Firefox long...I'm trying this out as I am used to Brave.

Stillet af u96smh for 14 timer siden

Seneste svar af strafy for 13 timer siden

Accessibility Request Regarding Display Options

Hello! Since I do not see any options for submitting an enhancement request, I thought I'd do it in this forum. Maybe there is an answer already out there that could get … (læs mere)

Hello! Since I do not see any options for submitting an enhancement request, I thought I'd do it in this forum. Maybe there is an answer already out there that could get answered here? I am a software business analyst, who specializes in usability and process management. Being one of the older users of Firefox (as are many of us 'old folks') ;), I would like to ask if there is any possibility/functionality of being able to change the tab appearance once you've installed a theme extension? Depending upon the theme installed, the tabs are translucent. This is understandable based on being able to see more of the theme, BUT... For those of us who are older, sight impaired, etc., Often it is difficult to see the words on the tab and which one is highlighted. I for one, usually have multiple tabs open relative to my work. It would be so helpful to be able to choose an option to change the tabs to:

  1. 1 Using opaque scale/slider bar (to increase or decrease), or just an option to make the tabs opaque.
  2. 2 Change the font to bold if desired.
  3. 3 Change the color of the text to white or black.
  4. 4 Make the current tab a little more pronounced (i.e., highlighted)

Thank you for your consideration of these development enhancements which would help many users. Should there be an answer out there already of how to accomplish at least one of these requests, (of which I will apologize for I cannot find any info or extension yet), I would be most grateful for your assistance with these options. Cheers!

Stillet af Meauxmeau for 23 timer siden

Seneste svar af cor-el for 15 timer siden

Cannot access the log in page on banking website

I love firefox and I swear by it, but recently it has given me an issue continuously when trying to go to www.tdbank.com When I click on log in to online banking, a blan… (læs mere)

I love firefox and I swear by it, but recently it has given me an issue continuously when trying to go to www.tdbank.com When I click on log in to online banking, a blank screen appears with the message:

'''''Hmm. Looks like your browser's a bit out of date. Hum... parece que su navegador está un poco desactualizado. For a better online banking experience and full site functionality, please download the latest version of your favorite internet browser. Para lograr una mejor experiencia con Online Banking, le recomendamos descargar la versión más reciente de su navegador de Internet favorito. ''''

II will send an attachment with what I see. Please help me. No one seems to have any idea what to do.

Stillet af cheezyelyah930 for 19 timer siden

Seneste svar af cor-el for 16 timer siden

open firefox tab in new private window?

hi there! is there a way to open a firefox tab in a new private window? it's something i'm wishing for all the time! (google posts from many years ago state a way to sele… (læs mere)

hi there!

is there a way to open a firefox tab in a new private window? it's something i'm wishing for all the time!

(google posts from many years ago state a way to select this option from the menu, but if it worked it no longer is in the menu.)

my reason for needing this so often is that i have many add-ons that block trackers, ads, etc, which are disabled for my private mode. so if a tab won't load, it would be the easiest way by far to get it to do so!

thanks for any help!

Stillet af coatli for 2 dage siden

Seneste svar af cor-el for 16 timer siden

A year later and still CANNOT Change Name of passwords in Firefox Lockwise?

Another user asked the same question May 2020 and nothing has changed. It is quite annoying to have Lockwise automatically name an entry often identical to the website ad… (læs mere)

Another user asked the same question May 2020 and nothing has changed. It is quite annoying to have Lockwise automatically name an entry often identical to the website address and sometimes just with the IP (e.g. http://10.0.0.1), and then to have no ability to change the name of the login :(

I sometimes have to go to the URL just to figure out what the URL link is. It needs to be allow the name to be changed to be able to make this more intuitive.

Can you please add this capability?

Stillet af lesliedouglasconnor for 20 timer siden

Seneste svar af cor-el for 17 timer siden