Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

How to download Woodvine Media Optimizer so I can view videos on Hoopla, offered by my public library.

  • 4 odpovědi
  • 8 má tento problém
  • 3 zobrazení
  • Poslední odpověď od P Weir

P Weir
P Weir
more options

I've tried to download the Woodvine Media Optimizer, which is require to view videos via Hoopla, a library service, and first I get a dialog box saying "Firefox prevented this site (tools.google.com) from asking you to install software on your computer". There is an "Allow" button. When I press that, it appears to start downloading but then I get an error message saying "The add-on could not be downloaded because of a connection problem with tools.google.com".

I was able to download the add-on (and watch a video) in IE and the documentation about the add-on says it's supported in Firefox but it's not listed in the Firefox Add-on library when I browse there.

Any ideas? I'd rather not have to switch browsers when I want to use Hoopla.

(And I just tried to do the steps outlined below (using the Troubleshooting Information "Automatically Add" and basically the same thing happened - except the source of the add-on was different. Maybe I have some setting that says I don't want to get any new add-ons?

I've tried to download the Woodvine Media Optimizer, which is require to view videos via Hoopla, a library service, and first I get a dialog box saying "Firefox prevented this site (tools.google.com) from asking you to install software on your computer". There is an "Allow" button. When I press that, it appears to start downloading but then I get an error message saying "The add-on could not be downloaded because of a connection problem with tools.google.com". I was able to download the add-on (and watch a video) in IE and the documentation about the add-on says it's supported in Firefox but it's not listed in the Firefox Add-on library when I browse there. Any ideas? I'd rather not have to switch browsers when I want to use Hoopla. (And I just tried to do the steps outlined below (using the Troubleshooting Information "Automatically Add" and basically the same thing happened - except the source of the add-on was different. Maybe I have some setting that says I don't want to get any new add-ons?

Zvolené řešení

I was able to successfully download and install the add-on after turning off the web shield in my Avast Anti-virus software. Thanks for your help!

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Seems to be working tonight: https://tools.google.com/dlpage/widevine

It's normal to have to Allow new sites because add-ons are very powerful and can see everything that happens in Firefox. You should be selective about the ones you trust.

P Weir
P Weir Autor dotazu
more options

Sorry to say that I got the same result so maybe it's just me???? I think I'll try to add some other add-on available just to see if there's a general setting that's preventing me from doing that.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Do you have any add-ons or security software that might possibly be blocking the download?

Do extensions install normally from the Mozilla Add-ons site? This is a handy one to have if you don't already, if you need one for testing: https://addons.mozilla.org/firefox/addon/print-pages-to-pdf/

P Weir
P Weir Autor dotazu
more options

Zvolené řešení

I was able to successfully download and install the add-on after turning off the web shield in my Avast Anti-virus software. Thanks for your help!