Gah. Your tab just crashed error

Suddenly getting persistent "Gah. Your tab just crashed" error message this week; running Windows 11 on a Lenovo X1 Carbon 12th Gen laptop; I have run Firefox in Safe mo… (read more)

Suddenly getting persistent "Gah. Your tab just crashed" error message this week; running Windows 11 on a Lenovo X1 Carbon 12th Gen laptop; I have run Firefox in Safe mode, disbled multi-process tabs, turned off h'ware acceleration, cleared cache and cookies, turned off BitDefender, Refresed firefox, updated firefox and windows, checked for malware, reinstalled Firefox, and attempted to create a new Firefox proficle (didn't run), all to no avail; attempted to use mozregression, but I don't have the skills. Would be glad of any help! Thanks

Asked by jonathan.koblenzer 1 second ago

Constant Crashes on HP Laptop

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not hel… (read more)

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not help. Then I've tried uninstalling/reinstalling several times. Each time it'll open up like new, and within 10 minutes the window closes randomly and then Firefox doesn't launch anymore on my laptop. No error message, just does not launch whether I try to from taskbar or Home or even run as administrator. Seemingly random I've been using Firefox for months and it just started doing this last week.

Sorry for lack of other info, thanks for any help you're able to give.

Asked by William Yorns 18 minutes ago

Allowing pop-ups on my Android phone

I have some websites that require pop-ups. I cannot get them to work in Firefox on my Android phone. Google searches reference a setting under "privacy and security" wh… (read more)

I have some websites that require pop-ups. I cannot get them to work in Firefox on my Android phone. Google searches reference a setting under "privacy and security" where I should be able to allow pop-ups in general or for certain URLs only, but I don't have that setting option.

I have Firefox version 139.4 if that helps.

Thanks in advance, Paul

Asked by Paul Scannell 1 week ago

Last reply by Paul Scannell 27 minutes ago

Website Not Loading Properly in Firefox

Hi Mozilla Community, I’m facing an issue where my website, http://Starbucks-menus.com/, is not loading properly when accessed through Firefox. It either takes a long ti… (read more)

Hi Mozilla Community,

I’m facing an issue where my website, http://Starbucks-menus.com/, is not loading properly when accessed through Firefox. It either takes a long time to load or sometimes fails to load altogether, even though it works fine in other browsers like Chrome and Edge.

Could you please guide me on what might be causing this issue? Are there any specific Firefox settings or known compatibility issues I should check? Any troubleshooting suggestions would be appreciated.

Thanks in advance for your help!

Asked by Yasmeen Noor 32 minutes ago

Search Not Showing Webpage Titles

I am having an issue where my browser does not show the webpage title or website name when it returns results. I haven't changed anything about my browser recently and I'… (read more)

I am having an issue where my browser does not show the webpage title or website name when it returns results. I haven't changed anything about my browser recently and I'm really unsure of what is going on. Any advice to fix this would be appreciated.

Asked by Hanne 46 minutes ago

Last reply by Hanne 46 minutes ago

IMAP Folder Names in Thunderbird Don't Match Folder Names in Web Server

I have 2 accounts in TB. In one of them Thunderbird has a folder named 'Junkmail' but on the server the folder is called 'Spam.' Thunderbird is not allowing me to rename … (read more)

I have 2 accounts in TB. In one of them Thunderbird has a folder named 'Junkmail' but on the server the folder is called 'Spam.' Thunderbird is not allowing me to rename the folder.

Any reason for the discrepancy?

James

Asked by JamesJ 1 day ago

Last reply by JamesJ 49 minutes ago

High GPU Usage (100%) While Watching YouTube Videos in Firefox

Hello Firefox Support, I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spike… (read more)

Hello Firefox Support,

I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spikes to 100%. This happens even when the video is not fullscreen and there’s minimal visual content.

System Info:

   Firefox Version: 140.0.2 (64-bit)
   Operating System: Windows 11 
   CPU: AMD Ryzen 7 8700F (no integrated GPU)
   GPU: AMD Radeon RX 7900 GRE
   GPU Driver Version: AMD Adrenalin 25.6.1 

The issue goes away when I disable hardware acceleration in Firefox settings, but I’d prefer to leave it enabled for better performance elsewhere.

Is this a known issue with AMD GPUs or is there something else I can try to reduce GPU usage during playback?

Thank you for your help.

Asked by ABDERRAHIM DJ 51 minutes ago

The RETR command did not succeed. Error retrieving a message. Mail server outlook.office365.com responded: Server Unavailable. 21

We’ve been experiencing ongoing issues with our email accounts: Several accounts keep showing repeated error messages. Every time we refresh, the error reappears, and we… (read more)

We’ve been experiencing ongoing issues with our email accounts:

Several accounts keep showing repeated error messages. Every time we refresh, the error reappears, and we’re unable to send or receive emails. Sometimes it resolves on its own, but the issue recurs multiple times throughout the day. Please see the error screenshot attached below for reference.

Asked by Yang Naomi 51 minutes ago

Months of bookmarks lost

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it wa… (read more)

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it was all music it really saddens me because atm it's lost forever, i hope somebody can help me (i don't know since when it disappered i literally just noticed it right now ...)

Asked by georgiy-tarasov 2 days ago

Last reply by georgiy-tarasov 56 minutes ago

Take me back to black text on white background!

went to white text on black background after latest automatic update to Thunderbird (128.12 Oesr). I've tried all suggested fixes and can't get black text on white backgr… (read more)

went to white text on black background after latest automatic update to Thunderbird (128.12 Oesr). I've tried all suggested fixes and can't get black text on white background active again. HOW DO I GET BACK TO NORMAL??

Asked by Ralph Hoopes 1 hour ago

Firefox won’t close

Mozilla Firefox 115.25.0 (x64 en-US) won’t close since my previous version was updated on 6/29/25. I have tried closing it in my Win7pro Task Manager on several occasion… (read more)

Mozilla Firefox 115.25.0 (x64 en-US) won’t close since my previous version was updated on 6/29/25. I have tried closing it in my Win7pro Task Manager on several occasions, and had even tried to uninstall and then reinstall it from my “Programs and Features” menu, but I keep getting a message that the program can’t be uninstalled until it is first closed. Nothing I do fixes this problem. HELP

Asked by fjwalker 1 hour ago

Firefox unusable overnight

hello! Firefox began timing out and needed to be force quit starting yesterday; I didn't think anything of it until I reopened and Firefox continued to be unusable. It's … (read more)

hello! Firefox began timing out and needed to be force quit starting yesterday; I didn't think anything of it until I reopened and Firefox continued to be unusable. It's not frozen or unresponsive, but it won't load pages or complete actions. I can interact with the browser and settings, etc, access about:crashes, but I can't actually submit crash reports; it just loads endlessly. When I close the program, it won't complete that action either; the app remains running in the background until I force quit.

Things I've tried:

Restarting the computer Uninstalling and reinstalling Firefox Clearing the cache

Other browsers work fine, as does the rest of my machine and internet. I'm submitting this using Safari because I can't navigate here using Firefox, but would really prefer to get back to my browser of choice.

Attached are the IDs of a few of the crashes I've had; they remain unsubmitted, sorry, because (as outlined above) I'm not able to complete the action when submitting them.

Asked by rakincaid 4 hours ago

Last reply by rakincaid 1 hour ago

Issue Adding DNS Email to Thunderbird

I’m having trouble adding my DNS email address to Thunderbird. My username and password are correct, but I received an error message. Please see the attached screenshot. … (read more)

I’m having trouble adding my DNS email address to Thunderbird. My username and password are correct, but I received an error message. Please see the attached screenshot. Could you please advise me on how to resolve this issue?

Asked by aki ishii 1 hour ago

Moving Tabs

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold … (read more)

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold shift and move them anywhere I chose. Now that feature doesn't work at all. It duplicates one tab or I'm given a choice to move to the front or last of all open tabs! Please give me the feature back!!1

Asked by mesfeld 2 hours ago