Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to use firefox. It open up to a blue screen then shuts down my computer before i can even read it. Cant uninstall it either since i cant get on it. Help!

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

I have no way of opening my firefox to do anything. I can't even uninstall it because if accessed at all it shuts down my computer. The blue screen is only on a few seconds before it shuts down so I don't even have time to read what it says. When I tried installing troubleshooting it shut down the computer with the blue screen. Windows says Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.0 Local ID 1033

I have no way of opening my firefox to do anything. I can't even uninstall it because if accessed at all it shuts down my computer. The blue screen is only on a few seconds before it shuts down so I don't even have time to read what it says. When I tried installing troubleshooting it shut down the computer with the blue screen. Windows says Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.0 Local ID 1033

All Replies (2)

more options

Try to start window in safe-mode and verify if the problem is still present

more options

Try to use the log in the Event Viewer (eventvwr.msc) to get more information about this crash.