Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open firefox

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by philipp

more options

As soon as I open firefox it crashes, I have sent many crash reports to no resolve.

As soon as I open firefox it crashes, I have sent many crash reports to no resolve.

All Replies (1)

more options

hello pazzask9, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named xkdgeatr.dll (randomly generated filename).

according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:

http://www.microsoft.com/security/scanner/default.aspx

http://www.kaspersky.com/security-scan

for some general info see Troubleshoot Firefox issues caused by malware