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When using google maps I get a third of the map grayed out - why?

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When using Google maps I get a third of the map grayed out with a message saying "we're sorry but we don't have maps at the zoom level..." but I get the same message at any zoom and from a map button at any website. I can access Google maps from Google or any other website using Internet Explorer and it works fine.

When using Google maps I get a third of the map grayed out with a message saying "we're sorry but we don't have maps at the zoom level..." but I get the same message at any zoom and from a map button at any website. I can access Google maps from Google or any other website using Internet Explorer and it works fine.