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When trying to download new security software update I never get beyond "connecting to the update server"- 1st time this has happened- now what?

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  • Last reply by cor-el

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I have a Mac 20" running OS X 10.6.7-

I have a Mac 20" running OS X 10.6.7-

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Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.